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Accounting, finance, banking, insurance Jobs in Uganda

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FIDO

Collections Representative

Kampala, Uganda

BrandCare

Accountant

Kampala, Uganda

Kingdom Trading Ltd

Management Accountant

Kampala, Uganda

Mercy Corps

Senior Subawards Finance Officer

Kampala, Uganda

SNV Netherlands Development Organization

Credit Advisor

Kampala, Uganda

True North Consult Ltd

Chief Internal Auditor

Kampala, Uganda

Donswift Company Ltd

Accounts Assistant

Mukono, Uganda

Enabel

Accounts Assistant

Jinja, Uganda

Letshego

Das Lead Off Payroll / Writeoffs

Kampala, Uganda

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Electricity Regulatory Authority (Uganda)

Financial Analyst

Kampala, Uganda

Collections Representative

Closing: Mar 6, 2024

12 days remaining

Published: Feb 22, 2024 (1 day ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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• The role of the Recovery Agent is to recover overdue loans through planned interactions and scripted processes . The recovery agent provides front line support and builds relationships with Fido clients to repay loan instalments while achieving the set targets.

• This role is key in supporting the delivery of the company key performance targets and the client relations strategy by working collaboratively with other recovery agents/officers under the supervision of a team leader or an associate manager while working to schedule, deliver financial targets and provide an exceptional client experience.

• Work with the head of department though the team leaders and managers on the creation and delivery of the recovery strategy, creating an environment where the agent can take proactive ownership of the client loan repayment journey, and provide solutions in order to improve loan repayments collections.


Requirements

• Bachelor’s Degree

• Must have 1 year or more experience in a similar role within a fintech or financial company

• Proficiency in Microsoft Office Applications, ability to use excel in generating reports is a plus

• Strong written and verbal communication

• Great active listening skills


Responsibilities

• The role of the Recovery Agent is to recover overdue loans through planned interactions and scripted processes . The recovery agent provides front line support and builds relationships with Fido clients to repay loan instalments while achieving the set targets.

• This role is key in supporting the delivery of the company key performance targets and the client relations strategy by working collaboratively with other recovery agents/officers under the supervision of a team leader or an associate manager while working to schedule, deliver financial targets and provide an exceptional client experience.

• Work with the head of department though the team leaders and managers on the creation and delivery of the recovery strategy, creating an environment where the agent can take proactive ownership of the client loan repayment journey, and provide solutions in order to improve loan repayments collections.


Requirements

• Bachelor’s Degree

• Must have 1 year or more experience in a similar role within a fintech or financial company

• Proficiency in Microsoft Office Applications, ability to use excel in generating reports is a plus

• Strong written and verbal communication

• Great active listening skills


Accountabilities

• Responsible for achieving the assigned recovery amount target and or recovery rate

• Responsible for achieving the assigned clients interaction target;

• Responsible for achieving the assigned all other recovery metrics as assigned by the team leader or manager or head of department

• Responsible for documenting all customer feedback in line with department guidelines or as advised by the team leader or manager.

Other duties

• Resolving issues within individual limit at the first point of contact and escalating customers issue via appropriate channels

• Contribute to a supportive team culture, working collaboratively with the rest of the business to share best practice and learnings.

• To support unexpected crisis/ emergency response situations to ensure the impact on clients and the business is mitigated as much as possible to assist a successful recovery

• Ensure written and verbal communication with colleagues is professional and in line


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