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Computers, software development and services Jobs in Kenya
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Procept Associates Ltd
Technical Support Analyst (Fintech)
Nairobi, Kenya
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Vas Business Operation Manager
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HR Manager
Nairobi, Kenya
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Canonical
Engineering Manager - Ceph & Distributed Storage
Nairobi, Kenya
Closing: May 27, 2024
8 days remainingPublished: May 13, 2024 (7 days ago)
Job Requirements
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Work experience:
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Job Summary
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- Procept is recruiting to fill the position of Technical Support Analyst, who is ITIL Certified, has Excel, PowerPoint, communication & analytical skills and fintech technical background. The idea candidate must have knowledge of Agile, Fintech Awareness, and at least 2-3 years’ experience.
- The Technical Support Analyst will provide essential support to our partners’ business operations, ensuring the smooth functioning of IT services and systems.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Certification in ITIL Foundation.
- Proficiency in Microsoft Excel and PowerPoint for data analysis and presentation.
- Excellent communication and interpersonal skills, with the ability to interact effectively with Fintech clients.
- Analytical abilities and problem-solving skills.
- Background in Fintech with awareness of industry trends and technologies.
- Knowledge of Agile methodologies is Compulsory.
- 2-3 years of experience in a similar technical support role within the Fintech sector.
Responsibilities
- Procept is recruiting to fill the position of Technical Support Analyst, who is ITIL Certified, has Excel, PowerPoint, communication & analytical skills and fintech technical background. The idea candidate must have knowledge of Agile, Fintech Awareness, and at least 2-3 years’ experience.
- The Technical Support Analyst will provide essential support to our partners’ business operations, ensuring the smooth functioning of IT services and systems.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Certification in ITIL Foundation.
- Proficiency in Microsoft Excel and PowerPoint for data analysis and presentation.
- Excellent communication and interpersonal skills, with the ability to interact effectively with Fintech clients.
- Analytical abilities and problem-solving skills.
- Background in Fintech with awareness of industry trends and technologies.
- Knowledge of Agile methodologies is Compulsory.
- 2-3 years of experience in a similar technical support role within the Fintech sector.
- Offer first-level technical support to end-users, addressing and resolving IT issues and incidents in a timely manner.
- Collaborate with team members and escalate complex issues as necessary.
- Maintain accurate records of reported issues, resolutions, and troubleshooting steps.
- Prepare reports on support activities and performance metrics as required.
- Clearly communicate technical solutions and instructions to non-technical users.
- Work closely with users and other support staff to ensure effective communication and service delivery.
- Adhere to ITIL best practices and processes for incident management, problem management, and service request fulfillment.
- Contribute to ongoing improvements in support processes and procedures.
- Provide exceptional customer service, striving to ensure a positive experience for end-users.
- Proactively gather feedback from users to identify areas for improvement.
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