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Information technology, software development, data Jobs in Kenya

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Telkom Kenya

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Analyst – IT Billing

Nairobi, Kenya

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Venco

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Senior Mobile App Developer

Nairobi, Kenya

Dynasoft Business Solutions Limited

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System Implementer

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African Leadership X (ALX)

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Data Visualization Engineer

Nairobi, Kenya

Airtel Kenya

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Campaign Management Lead

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SAFARICOM

CRM Engineer

Nairobi, Kenya

SAFARICOM

Core Network Planning Engineer

Nairobi, Kenya

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GSM Association

Mobile Money Regulatory Specialist

Nairobi, Kenya

Only on Fuzu

Analyst – IT Billing

Closing: Jul 12, 2022

8 days remaining

Published: Jun 30, 2022 (4 days ago)

Job Requirements

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Job Summary

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Reporting to the Manager Billing and Business Analytics, the job holder will be required to administer and support billing post-paid applications. His/her role is also to perform the post-paid billing through the billing platform.


Responsibilities
Reporting to the Manager Billing and Business Analytics, the job holder will be required to administer and support billing post-paid applications. His/her role is also to perform the post-paid billing through the billing platform.


  • Monitor billing post-paid applications ensuring that all inputs e.g. Customer Orders(New Provision, Change of Plan/Offer, Cessation), Payments are correctly integrated and alarms related to systems e.g. disk space is handled.
  • System administration of post-paid application systems by ensuring system and user configurations are set up correctly.
  • Ensure CDR integrity, consistency and timely availability for billing.
  • Carry out periodic billing including bill validation and reporting to business.
  • Provide effective support to users on issues related to post-paid billing, including resolution of customer complaints.
  • Perform root cause analysis of all reported bugs and work together with billing specialists and vendors to resolve bugs. This includes raising tickets with vendor and ensures follow up & closure.
  • Carry out feasibility and implementation requests with regards to post-paid billing. This includes Creation of new products and offers s. Incorporating change requests in monthly access fees, voice, SMS and data tariffs for existing post-paid product as per business requirements.
  • Carry out user acceptance test (UAT) for the billing application in the production environment.
  • Provide user training and application support service.


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