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MSVL Group

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ON - SITE SOFTWARE SUPPORT SPECIALIST

Nairobi, Kenya

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County Government of Migori

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Migori, Kenya

PAWA IT SOLUTIONS.

Associate Cloud Developer

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Equity Bank Kenya

User Access Management - SME

Nairobi, Kenya

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ON - SITE SOFTWARE SUPPORT SPECIALIST

Closing: Jul 21, 2024

2 months remaining

Published: May 27, 2024 (3 days ago)

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Job Requirements

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Job Summary

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We are currently seeking a skilled On- Site
Software Support Specialist to join our team and provide unparalleled support
at our
customer's location.


QUALIFICATIONS

·       Bachelor's degree
in Computer Science,
Information Technology, or a related
field.

·       Proven experience in on-site software
support or a similar role.

·       Strong troubleshooting and problem-solving skills.

·       Excellent communication and interpersonal abilities.

·       Familiarity with Microsoft Office is a plus.

 




Responsibilities

We are currently seeking a skilled On- Site
Software Support Specialist to join our team and provide unparalleled support
at our
customer's location.


QUALIFICATIONS

·       Bachelor's degree
in Computer Science,
Information Technology, or a related
field.

·       Proven experience in on-site software
support or a similar role.

·       Strong troubleshooting and problem-solving skills.

·       Excellent communication and interpersonal abilities.

·       Familiarity with Microsoft Office is a plus.

 




On-Site Support:

1. Serve as the primary point of contact
for software-related issues
at the customer site.
Conduct on-site visits to address user concerns and provide hands-on support.

 2. Regular
Monitoring of Software Systems:
Perform routine
monitoring of software systems to
ensure optimal performance. Proactively identify potential issues and implement preventive measures.

 3. Issue
Identification and Resolution:
Respond promptly
to software incidents reported by users on-site. Investigate, diagnose, and resolve software issues to minimize impact on operations.

 4. Updates
and Patches Implementation:
Stay updated on
software releases, updates,
and patches. Implement updates and patches to enhance system performance and security.

 5. User
Training and Technical Assistance:
Provide on-site
training and technical assistance to users and staff members.
Ensure users are proficient in utilizing software features
to maximize efficiency.

 6. Proactive System Optimization: Identify opportunities for system optimization and efficiency improvements. Implement proactive measures to
prevent potential issues and enhance overall
system performance.

 7.  Documentation
and Reporting:
Maintain detailed records of
on-site support activities, resolutions, and user interactions. Generate regular reports
on software performance, issues,
and resolutions.

8. Collaboration
and Communication:
Collaborate with internal teams to
address complex software
issues. Communicate effectively with end-users and stakeholders to ensure
a positive support
experience.


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