Deliverables (Expected Key Results)
1) Governance
- Daily Dashboard review with marketing for accuracy
- End to end campaign creation
- Managing Process for RA validation before any campaign go live
- Owning incidents, tracking and updating all stakeholders including escalations
- Daily/Weekly/Monthly Internal meeting with stakeholders (Marketing, RA)
2) Operations Management
- Support campaign project handover with zero defects to operations i.e. UAT signoff
- Assist business on the requirements phase for enhancement related projects/initiatives
- Maintain Functional architecture & overview
- UCG Frequency creation, scheduling & automation
- Daily, weekly & monthly reports as and when requested
- Ensure proper capacity management is in place for proper growth
3) Audit Compliance
- Ensure execution of audit/RA recommendations.
- Enforce compliance with all IT processes and business-related processes
Skills critical to the role:
- Demonstrated success defining and launching excellent IT service operations manuals
- Proven ability to influence cross-functional teams without formal authority
- Conversant with Oracle, DB2, Unix systems, ITIL
- Excellent communication, presentation and organizational skills
