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Nala
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CLOSEDCybersource Director - East Africa
Nairobi, Kenya
Closing: May 17, 2024
10 days remainingPublished: May 6, 2024 (2 days ago)
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Job Summary
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About Nala:
We are on a mission to increase economic opportunity on the African continent and for its diaspora around the world. By creating community-powered financial solutions, we make it easier to make day-to-day payments and do business in an increasingly global Africa.
About the role:
Ensure seamless and efficient processing of transactions, optimizing systems and workflows to deliver exceptional service and accuracy.
Responsibilities
About Nala:
We are on a mission to increase economic opportunity on the African continent and for its diaspora around the world. By creating community-powered financial solutions, we make it easier to make day-to-day payments and do business in an increasingly global Africa.
About the role:
Ensure seamless and efficient processing of transactions, optimizing systems and workflows to deliver exceptional service and accuracy.
Manage the payment operations team on a day-to-day basis. The Payment Operations team manages the relationships with all payout providers and owns our ability to meet our reliability targets across all corridors.
Train team members on best practices for managing payment partner relationships
Act as an escalation point for the team regarding critical partner issues
Actively contribute to the development of partnership strategies and initiatives at the organizational level
Continuously review SOPs and systems for enhancement opportunities to create a best-in-class Payment Ops department
Identify automation opportunities across all SOPs
Coach and develop the team to set them up for the next step in their career
Must Have Requirements
Experience managing a high-performing payment ops team or vendor management team
You have 3+ years of experience scaling and optimizing operations - ideally in a high-growth, fast-moving environment
Ability to solve complex problems at scale, developing timely and scalable solutions.
Strong line management experience with emphasis on development and up-skilling your team
You have third-party provider management experience, and a natural ability to build good working relationships with stakeholders & colleagues.
Comfortable using SQL for data analysis
Knowledge of the payments landscape in Africa
Experience with Python
Experience with data visualization tools such as Tableau, PowerBI, Preset, Metabase or similar
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