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Nairobi, Kenya
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Majorel Kenya Limited
CLOSEDNairobi, Kenya
Closing: Jun 19, 2024
31 days remainingPublished: May 19, 2024 ( today)
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What we do
At Teleperformance, we provide industry-leading customer experiences and digitally-powered business services for the world’s best brands. A globally diverse and inclusive company, we are a work family of more than 420,000 serving more than 170 countries and speaking 265 languages and dialects. We combine cutting-edge innovation with human understanding and empathy to deliver a comprehensive suite of best-of-breed services and end-to-end business solutions to integrate and optimize front-office customer support, back-office functions, and business operations. Our knowledge services portfolio applies Design Thinking and intelligent analytics to help companies optimize business processes and accelerate digital transformation. Because people and processes are the core of our business, we believe in hiring and nurturing top talent. Join our global network where the possibilities are endless and everyone can make a difference. We are a socially responsible company that manages with a clear purpose and has been recognized in 2023 within the Top 5 of the World’s Best Workplace’s.
We are customer experience management experts.
Teleperformance Mission
Teleperformance is a company of people serving other people by helping them find solutions to their daily interactions. Every day across five continents, we provide an exceptional customer experience in the millions of interactions generated through “our clients’ customers”. We bring our unfailing commitment, passion and constant search for excellence to each of these interactions to create opportunities and value for employees, clients, customers, communities & shareholders.
Role Purpose
To take full ownership of your region – to win new accounts and farm for new opportunities in existing accounts within the Teleperformance’s Global Client base. The role is a senior executive role with the mandate to establish and grow TP business within Kenya – Nairobi & Mombasa.
The initial objective is to grow Global New Business and Farming opportunities in Kenya and create new business opportunities for global accounts - working in collaboration with the Global/Regional Business Development Directors (including practice leaders & Global Account CEO’s), along with Kenya Country leadership team to identify and close these opportunities.
The VP of SE will be working in a startup (Kenya) market – so will create and build this market. Africa and in particular Kenya is the next big opportunity for BPO growth and Teleperformance intend to be leading from the front with this industry leading individual.
Our Values
The five Teleperformance values are the pillars of our corporate culture and guarantee the excellence of our services and solutions.
Integrity | I say what I do, I do what I say
Respect | I treat others with kindness and empathy
Professionalism | I do things right the very first time Innovation | I create & Improve
Commitment | I’m passionate & engaged
Where we are going...
Teleperformance has five competitive advantages that enable it successfully to implement its development strategy:
The goal of the strategy is to add value through sustainable and profitable development of the Group’s operations, organic growth and targeted acquisitions.
More Information
What we do
At Teleperformance, we provide industry-leading customer experiences and digitally-powered business services for the world’s best brands. A globally diverse and inclusive company, we are a work family of more than 420,000 serving more than 170 countries and speaking 265 languages and dialects. We combine cutting-edge innovation with human understanding and empathy to deliver a comprehensive suite of best-of-breed services and end-to-end business solutions to integrate and optimize front-office customer support, back-office functions, and business operations. Our knowledge services portfolio applies Design Thinking and intelligent analytics to help companies optimize business processes and accelerate digital transformation. Because people and processes are the core of our business, we believe in hiring and nurturing top talent. Join our global network where the possibilities are endless and everyone can make a difference. We are a socially responsible company that manages with a clear purpose and has been recognized in 2023 within the Top 5 of the World’s Best Workplace’s.
We are customer experience management experts.
Teleperformance Mission
Teleperformance is a company of people serving other people by helping them find solutions to their daily interactions. Every day across five continents, we provide an exceptional customer experience in the millions of interactions generated through “our clients’ customers”. We bring our unfailing commitment, passion and constant search for excellence to each of these interactions to create opportunities and value for employees, clients, customers, communities & shareholders.
Role Purpose
To take full ownership of your region – to win new accounts and farm for new opportunities in existing accounts within the Teleperformance’s Global Client base. The role is a senior executive role with the mandate to establish and grow TP business within Kenya – Nairobi & Mombasa.
The initial objective is to grow Global New Business and Farming opportunities in Kenya and create new business opportunities for global accounts - working in collaboration with the Global/Regional Business Development Directors (including practice leaders & Global Account CEO’s), along with Kenya Country leadership team to identify and close these opportunities.
The VP of SE will be working in a startup (Kenya) market – so will create and build this market. Africa and in particular Kenya is the next big opportunity for BPO growth and Teleperformance intend to be leading from the front with this industry leading individual.
Our Values
The five Teleperformance values are the pillars of our corporate culture and guarantee the excellence of our services and solutions.
Integrity | I say what I do, I do what I say
Respect | I treat others with kindness and empathy
Professionalism | I do things right the very first time Innovation | I create & Improve
Commitment | I’m passionate & engaged
Where we are going...
Teleperformance has five competitive advantages that enable it successfully to implement its development strategy:
The goal of the strategy is to add value through sustainable and profitable development of the Group’s operations, organic growth and targeted acquisitions.
More Information
Role Duties
Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this JD)
Primary:
Secondary:
Main Job Requirements
Competencies and Specific Skills
Key Working Relationships
The VP Sales Enablement will work closely with Global & Regional Business Development & Client Solutions teams to design customized solutions for our clients. We understand the unique business models and current and future needs of our clients and design solutions in close cooperation with them, and then subsequently guide in implementing the solutions. The VP SE drive the business development efforts for Kenya supporting the SVP Client Solutions for UKISSA in the expansion and maintenance of Teleperformance’s Kenyan global sales pipeline – Hunting & Farming. This includes the identification and pursuit of sales opportunities, the promotion of TP Kenya and its services, the formation and maintenance of business relationships with representatives of current and potential client companies and the active management of the proposal process. VP SE will work with the sales teams, bid teams, account management, procurement, finance, operations, IT and other support functions as appropriate in developing solutions and proposal responses for new Global opportunities for Kenya.
Incumbent demonstrates a solid knowledge of the services and solutions provided by Teleperformance around the world as well as being familiar with and aware of emerging trends in applicable industries and markets. Responsibilities include coordinating active and evolving deals to ensure synchronized communication to the client/prospect in line with TP Kenya’s sales strategy and continual communication of the sales strategy to all internal stakeholders, including Senior Management, in order to secure internal alignment and buy-in to the target deal.
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