The same way an employee is onboarded to an organization then an off-boarding process should also be done to allow both the employer and employee to properly close the existing relationship.
Exit Interviews are important for any organization that values the effort it puts on its employees’ growth over the period they are there. An Exit Interview is the separation stage of the Employee Life Cycle in an organization. This being the last stage spans from the moment an employee becomes disengaged until their departure from the organization.
According to Wikipedia,an exit Interview is a survey conducted with an individual who is separating from an organization. An organization can use the information gathered to assess what should be improved, changed, or remain intact. The same way an employee is onboarded to an organization then an off-boarding process should also be done to allow both the employer and employee to properly close the existing relationship so that company materials are collected, administrative forms are completed, knowledge base and projects are transferred or documented, feedback and insights are gathered through exit interviews, and any loose ends are resolved.
Methods of conducting Exit Interviews are:
1. In-Person Interview - which can be conducted by an internal agent for example the HR or an external agent with the respondent.
2. Web Based - this allow for the information gathered to be compiled automatically and tracked.
3.Telephone Interview - this can be done by an internal or external agent of the organization via the telephone
4.Paper and Pencil Interview - this is carried out by offering a form to the respondent to fill.
The importance of an exit interview to an organization include:
• Understand what conditions in the organization caused the employee to leave.
• Learn where improvements can be made to help other employees.
• Helps determine what knowledge, skills or attributes will be needed for the replacement.
• Provide time to collect organization-owned property and go over a checklist for termination.
• Ending the Relationship on a positive note.
Some of the questions that can be asked in an exit interviews are:
a) What is your main reason for leaving the organization?
b) What did you like most/least about the organization?
c) If the conditions were improved would you stay at the organization?
d) Would you recommend us to others as a good place to work?