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Seniority (Information technology, software development, data)
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Tana
Human resources + 2 more
Description
Requirements:
Must have:
- At least 2 years of hands-on experience in a Networking or Network Security role (e.g., IT Networking, IT support, Network Security Engineer, Network Engineer, Application Support, or similar).
- CCNA or similar certification (e.g. CompTIA, Huawei, etc.).
- Strong understanding of networking fundamentals, gained through university and/or professional experience (incl TCP/IP, HTTP, browser–server communication, firewall/security policies).
- Experience working with firewall policies from vendors such as Cisco, Fortinet, Palo Alto, or Check Point.
- Ability to communicate clearly and confidently, as this is a client-facing role.
- Ability to learn quickly and take initiative.
- You enjoy both technical problem-solving and working with people.
Nice to have:
- Hands-on experience with Linux (setup, configuration, basic administration) and familiarity with Windows.
- Experience with at least one cloud platform (AWS, Azure, or GCP).
- Basic experience with Docker and Kubernetes (Pods, Services, Ingress).
- Understanding of web technologies (HTML, CSS, JavaScript).
- Awareness of common web vulnerabilities (e.g., XSS, SQL injection, and authentication issues).
- Familiarity with network analysis tools (e.g., Wireshark, Fiddler).
- Experience working with APIs (e.g., REST or GraphQL).
- Scripting experience (Python and/or Bash).
Location:
- This is a full-time, remote role based in Kenya.
Responsibilities
- Install and configure network security software for new clients and support deployments across cloud and on-prem environments.
- Manage demo environments and support customer onboarding and early usage.
- Troubleshoot customer issues end-to-end, including remote debugging and log analysis.
- Participate in customer calls to guide setup, resolve issues, and ensure successful adoption.
- Collaborate with cross-functional teams internally (Sales, Product, Delivery, Engineering).
- Document, escalate, and track issues to resolution.
- Contribute to internal knowledge and customer-facing technical content.
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