KEY RESPONSIBILITIES & ACCOUNTABILITIES

• Conduct investigations relating to unauthorized transactions, account takeovers, operational losses, and customer disputes.
  
• Collect, analyze, and interpret transaction records, system audit trails, customer instructions, and supporting evidence.
  
• Conduct interviews and obtain statements from customers, staff, and other relevant parties.
  
• Prepare investigation reports and case summaries for review by Management. e) Maintain accurate documentation and investigation records.
  
• Escalate significant findings, fraud indicators, and control weaknesses to Management.
  
• Liaise with branches and operational units in resolving investigation matters.
  
• Support recovery efforts and disciplinary processes where applicable.
  
• Participate in fraud awareness and investigative training initiatives.
  

• Perform any other investigation-related duties assigned by Management.
  

  
  

ACADEMIC & PROFESSIONAL QUALIFICATIONS REQUIREMENTS

• Bachelor’s Degree in Criminology, Commerce, Banking and Finance, Law, Accounting, or a related field.
  
• Professional qualifications such as Certified Fraud Examiner (CFE), Certified Public Accountant (CPA), ACAMS, or equivalent.
  
• Strong understanding of forensic investigation methodologies and regulatory requirements.
  
• Extensive experience in forensic investigations, fraud risk management, banking operations, or law enforcement.
  
• Experience conducting complex investigations and multidisciplinary teams within a financial institution
  

CRITICAL SKILLS & COMPETENCES

• Strong analytical and investigative skills.
  
• Excellent report writing and communication skills.
  
• Leadership and people management capability.
  
• Knowledge of banking operations, fraud risk management, and forensic investigation techniques.
  
• High ethical standards and professional integrity.