Qualifications

• A strong track record of program managing multiple complex implementation programs (minimum 5 years of experience)
  
• Experience implementing customer-facing, complex initiatives with many cross-functional stakeholders. 
  
• Excellent computer skills, especially with communication tools and program management tools.
  
• Excellent written and verbal communication and presentation skills.
  
• Ability to travel 30% of the time
  

Qualifications

• A strong track record of program managing multiple complex implementation programs (minimum 5 years of experience)
  
• Experience implementing customer-facing, complex initiatives with many cross-functional stakeholders. 
  
• Excellent computer skills, especially with communication tools and program management tools.
  
• Excellent written and verbal communication and presentation skills.
  
• Ability to travel 30% of the time
  

You will serve as a hands-on Program Manager for the complex, cross-disciplinary initiatives to grow our program with Elton John Aids Foundation in Kisumu, Kenya, as well as, other healthcare programs. This role is also responsible for identifying opportunities and creating systems and processes that allow for faster launches at scale.

• Set and communicate program objectives and priorities.
  
• Interact, integrate, and drive results across cross-functional teams in-country operations, aviation regulatory, software, sales, etc.
  
• Develop, maintain, and communicate the appropriate Implementation Plan ranging from when we will achieve a milestone to specific launch dates.
  
• Partner with Customer Success and Zipline’s customers to design operational workflows and plans that meet the customer’s needs. 
  
• Work closely with Zipline policy and legal teams to unlock approvals for launches. 
  
• Ensure critical cross-team efforts are well owned (including owning some yourself) such as developing efficient and compliant operation procedures, executing on-launch strategies, or root-causing complex problems to overcoming blockers. 
  
• Lead cross-functional retrospectives and process improvement efforts.
  
• Ensure implementation processes are followed and be the cross-disciplinary decision maker when exceptions should be made.
  
• Continuously perform relevant risk and opportunity analyses to stay ahead of the game and address problems before they impact the program.
  
• Provide clear updates at both the working and executive level.
  
• Create and refine processes and templates across Programs, including things like handoff documentation, scheduling, risk tracking, etc.