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Telkom Kenya

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Senior Product Manager

Nairobi, Kenya

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The People’s Action for Learning (PAL) Network

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Faraja Cancer Support Trust

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Center for International Health, Education, and Biosecurity (CIHEB) Kenya

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Nairobi, Kenya

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Palladium Group

Monitoring, Evaluation, And Learning (MEL) Director - USAID / Kenya & East Africa Health SS

Nairobi, Kenya

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Palladium Group

Contracts And Compliance Manager

Nairobi, Kenya

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Palladium Group

Manager, People And Culture, USAID Kenya Private Sector Activity

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GitLab

Senior Product Manager, Global Search

Nairobi, Kenya

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GitLab

Senior Product Manager, Observability

Nairobi, Kenya

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Only on Fuzu

Senior Product Manager

Closing: Jun 2, 2023

3 days remaining

Published: May 22, 2023 (8 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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This role takes end-to-end ownership of the products lifecycle for all consumer facing GSM products inclusive; Data, Voice & SMS. The role holder will conceptualize the product roadmap, enhance existing products, develop new customer-centric propositions and oversee the technical implementation to the desired specification. They will serve as the in-company subject matter expert for the defined portfolio to all relevant stakeholders including but not limited to; Sales, customer experience, Regulatory & IT systems support.


The role holder is primarily accountable for:

  • Achieving the defined portfolio revenues & implementing the corresponding customer facing activations
  • Meeting the defined product roadmap delivery timelines
  • Product-related customer satisfaction rating


Responsibilities

This role takes end-to-end ownership of the products lifecycle for all consumer facing GSM products inclusive; Data, Voice & SMS. The role holder will conceptualize the product roadmap, enhance existing products, develop new customer-centric propositions and oversee the technical implementation to the desired specification. They will serve as the in-company subject matter expert for the defined portfolio to all relevant stakeholders including but not limited to; Sales, customer experience, Regulatory & IT systems support.


The role holder is primarily accountable for:

  • Achieving the defined portfolio revenues & implementing the corresponding customer facing activations
  • Meeting the defined product roadmap delivery timelines
  • Product-related customer satisfaction rating


  • Develop the Consumer GSM product strategy and roadmap.
  • Develop and launch innovations that enable customers derive more satisfaction from Telkom GSM products.
  • Enhance the existing product propositions to improve customer experience & deliver better returns for Telkom Kenya.
  • Deliver forecasted revenue targets and growth in usage of existing GSM services.
  • Identify, develop and commercialize new revenue streams for the Consumer products.
  • Drive the positioning of Telkom Consumer products in the market place.
  • Manage relationships with all relevant partners; drive the customization of products for key market segment and ensure that commercial partners adhere to Telkom quality standards.


Requirements

  • Bachelor’s Degree in Business, IT or related fiel
  • At least 5 - 7 years’ experience in a similar role with demonstrated success developing customer-centric products that deliver commercial value


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Project, program management jobs

Telecommunications industry jobs

Mid-level jobs

Jobs in Nairobi

Jobs in Kenya

Project, program management jobs in Nairobi

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