Closing: Apr 11, 2024
This position has expiredPublished: Apr 4, 2024 (30 days ago)
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Job Summary
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QUALIFICATIONS
- Bachelor’s degree in Science, Technology, Engineering, Mathematics or related field
- 5yrs+ experience in Operations Management with Banking/ Financial experience
- ITIL qualification is highly recommended
- Proven data analytics skills
- OLTP Architecture knowledge for managing OLTP Environments
- Natural diplomatic skills
- Excellent communication skills
- Global / cultural management and awareness
- Project planning and delivery skills
- Organization skills with the ability to define the important from the urgent.
Responsibilities
QUALIFICATIONS
- Bachelor’s degree in Science, Technology, Engineering, Mathematics or related field
- 5yrs+ experience in Operations Management with Banking/ Financial experience
- ITIL qualification is highly recommended
- Proven data analytics skills
- OLTP Architecture knowledge for managing OLTP Environments
- Natural diplomatic skills
- Excellent communication skills
- Global / cultural management and awareness
- Project planning and delivery skills
- Organization skills with the ability to define the important from the urgent.
- Accountable for the delivery, to agreed SLA/KPIs, of the end-to-end service to a subset of Vodafone Markets
- Build and maintain the local market operational relationships.
- Build and maintain 3rd Party supplier Operational relationships.
- Internal Operations Liaison within Vodafone Group Technology
- Drive the Continuous Service Improvement (CSI) opportunities and follow up on the corrective actions.
- Develop improvement plans and training the local market in best operational practices.
- Support Delivery and Project activity with operational experience, acceptance into BAU, training and process adherence.
- Influence product development with real-world Operational experience and local market knowledge.
- Supporting the Transition to Operations of new platforms / products in alignment with best operational standards.
- Drive the efficiency and effectiveness of the Problem Management
- Oversee Capacity planning & Assist with Budget forecasting.
- Service Level Agreement management
- Manage 3rd party organisations in delivering service.
- Reporting weekly/monthly on service & presenting operational improvement plans
- Understand the process and procedures of all parties (Suppliers/ organizations) to ensure that they align with the overall goals and operational aims of the MPS team.
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