ON-SITE SOFTWARE SUPPORT SPECIALIST

We are currently seeking a skilled On- Site
Software Support Specialist to join our team and provide unparalleled support
at our customer's location.

QUALIFICATIONS

·       Bachelor's degree
in Computer Science,
Information Technology, or a related
field.

·       Proven experience in on-site software
support or a similar role.

·       Strong troubleshooting and problem-solving skills.

·       Excellent communication and interpersonal abilities.

·       Familiarity with Microsoft Office is a plus.

 

We are currently seeking a skilled On- Site
Software Support Specialist to join our team and provide unparalleled support
at our customer's location.

QUALIFICATIONS

·       Bachelor's degree
in Computer Science,
Information Technology, or a related
field.

·       Proven experience in on-site software
support or a similar role.

·       Strong troubleshooting and problem-solving skills.

·       Excellent communication and interpersonal abilities.

·       Familiarity with Microsoft Office is a plus.

 

On-Site Support:

1. Serve as the primary point of contact
for software-related issues
at the customer site.
Conduct on-site visits to address user concerns and provide hands-on support.

 2. Regular
Monitoring of Software Systems: Perform routine
monitoring of software systems to
ensure optimal performance. Proactively identify potential issues and implement preventive measures.

 3. Issue
Identification and Resolution: Respond promptly
to software incidents reported by users on-site. Investigate, diagnose, and resolve software issues to minimize impact on operations.

 4. Updates
and Patches Implementation: Stay updated on
software releases, updates,
and patches. Implement updates and patches to enhance system performance and security.

 5. User
Training and Technical Assistance: Provide on-site
training and technical assistance to users and staff members.
Ensure users are proficient in utilizing software features
to maximize efficiency.

 6. Proactive System Optimization: Identify opportunities for system optimization and efficiency improvements. Implement proactive measures to
prevent potential issues and enhance overall
system performance.

 7.  Documentation
and Reporting: Maintain detailed records of
on-site support activities, resolutions, and user interactions. Generate regular reports
on software performance, issues,
and resolutions.

8. Collaboration
and Communication: Collaborate with internal teams to
address complex software
issues. Communicate effectively with end-users and stakeholders to ensure
a positive support
experience.