Parts Sales Advisor

Required Qualifications and Experience

• Degree/Diploma in Business Management/Mechanical or related.
  
• 2 years of experiences in Automotive. Experience in Parts Sales will be an added advantage.
  
• In-depth knowledge of Auto Parts. 
  
• Excellent customer service skills. 
  
• Good communication skills.  
  
• Computer literate.
  

Required Qualifications and Experience

• Degree/Diploma in Business Management/Mechanical or related.
  
• 2 years of experiences in Automotive. Experience in Parts Sales will be an added advantage.
  
• In-depth knowledge of Auto Parts. 
  
• Excellent customer service skills. 
  
• Good communication skills.  
  
• Computer literate.
  

Parts Sales

• Engage in parts sales to new and established customers through the retail counter and various digital platforms (emails, telephone, WhatsApp). 
  
• Proactively generate new sales opportunities with irregular and inactive customers through  cold calling and upselling. 
  
• Process parts sales orders through the retail counter and workshop efficiently. 
  
• Collaborate with the Parts Ordering Analyst to enhance the quality of demand forecasting. 
  
• Conduct substitution checks and submit them to the Parts procurement Manager for action. 
  
• Manage parts returns in accordance with relevant Standard Operating Procedures (SOPs).
  

Customer Support

• Respond to customer inquiries in person, over the phone, via email, or other communication  channels, ensuring a smooth completion of the sales process. 
  
• Follow up with customers after the sale to ensure satisfaction. 
  
• Expand the customer base and gather feedback on the level of service delivery. 
  
• Attend to pending customer backorders, providing regular updates on the status of VORs  (Vehicle Off-Road) and backorders.
  

Manage Quotations and Reporting

• Generate accurate quotations, process orders, and create picking lists, ensuring timely and efficient  deliveries. 
  
• Maintain a well-organized filing system for invoices and LPOs (Local Purchase Orders). 
  
• Submit VOR order parts lists to the Parts Ordering Analyst for prompt action. 
  
• Record lost sales on the ERP (Enterprise Resource Planner) to minimize future stockouts. 
  
• Report on the quality of inventory in relation to parts sales, including fill rate and service level metrics
  
• Responsible for the proper documentation and archiving of parts-related documents, such as  invoices, LPOs, and special-order parts deposit receipts 
  
• Product Knowledge and SOPs 
  
• Keep up to date with changes in electronic catalogues and DMS/ERP 
  
• Enhance product knowledge through active participation in technical trainings for non-technical  staff. 
  
• Participate actively in departmental and company programs, meetings, and seminars. u. Adhere to company policies and standard operating procedures (SOPs).