Regional Service Engineer

Company Overview:

Jaza is a solar energy start-up, working to power Sub-Saharan Africa, where there are over 600,000,000 people living without electricity.

Jaza believes that a mix of people, technology and capital can connect Jaza’s market to the future of how people live and work around the world.

The company builds solar-powered shops, called hubs, which are used to charge batteries customers use to power their homes. A single hub serves hundreds of households. The company employs women from each Jaza community to run the service, empowering the Jaza team to become leaders, entrepreneurs and drivers of economic growth within their communities.

For more information on what we are building, check out www.jazaenergy.com

Position Overview:

• The Regional Service Engineer owns technical operations performance within the assigned region and is responsible for ensuring high hub uptime, strong pack health, rapid fault resolution, and adherence to operational standards.
  

• The RSE acts as the first level of technical leadership within the region, coordinating Field Service Engineers (FSEs), supporting preventive maintenance activities, and ensuring operational issues are proactively identified and resolved before they impact customers.
  

• Success in this role is measured through uptime performance, pack availability, preventive maintenance execution, and operational reliability across the assigned hubs.
  

Accountabilities

• Own and maintain regional hub uptime targets through proactive monitoring and intervention
  

• Ensure high pack health and charging availability across all hubs in the region
  

• Drive rapid fault resolution and minimize downtime
  

• Ensure compliance with SOPs, HSE requirements, and quality standards
  

• Support hub upgrades, commissioning activities, and operational scaling initiatives.
  

The Regional Service Engineer responsibilities include, but are not limited to, the following:Hub Monitoring & Uptime Management (30%)

• Monitor hub energy performance and charging availability across assigned locations
  

• Identify and escalate hubs approaching overcapacity thresholds (>80%)
  

• Proactively prevent downtime through monitoring, troubleshooting, and intervention planning
  

• Monitor swap trends, PV performance, and charging throughput across all hubs
  

• Ensure hub connectivity and controller communication are functioning properly
  

• Track and improve pack availability across assigned regions
  

Troubleshooting & Preventive Maintenance (30%)Diagnose and resolve technical faults affecting:

• Smart chargers
  

• HC3 systems
  

• Battery packs
  

• BESS
  

• PV systems
  

• Conduct scheduled preventive maintenance activities on all energy systems
  

• Perform on-site troubleshooting and repairs requiring physical intervention
  

• Support root cause analysis for recurring technical issues
  

• Maintain accurate maintenance and repair records
  

Team Coordination & Leadership (20%)

• Coordinate and support Field Service Engineers (FSEs) within assigned regions
  

• Conduct technical coaching and field guidance for FSEs and interns
  

• Support adherence to SOPs, HSE standards, and operational procedures
  

• Participate in weekly operational planning and review meetings
  

• Conduct regular 1-on-1 engagements with FSEs and technical interns
  

Reporting & Escalation Management (10%)

• Document, track, and escalate technical issues appropriately
  

• Provide daily updates on hubs experiencing technical issues
  

• Submit weekly reports on regional hub health and operational performance
  

• Generate monthly regional technical status reports using DDD structure
  

• Track hubs requiring upgrades, waitlisting, or capacity intervention
  

Inventory & Asset Management (10%)

• Support tracking and accountability of technical inventory
  

• Ensure availability of required operational tools and materials
  

Key Performance Indicators (KPIs)

• 99.9% Energy Uptime
  

• 98% Pack Health - which means that no more than 2% of packs should be in a defective state at any point in time.
  

• 95% Charger Health
  

Key Working Relationships

The Regional Service Engineer will work closely with:

• Regional Coordinator
  

• Regional Tech Operations Lead
  

• In-Country Quality Lead
  

• Field Service Engineers (FSEs)
  

• Commissioning Engineers
  

• Product & Engineering Teams
  

• Supply Chain & Warehouse Teams
  

• Hub Managers / Jaza Stars
  

QualificationsEducational Background

• Bachelor’s degree in Electrical Engineering, Renewable Energy, Electronics, or related technical discipline
  

Technical Proficiency

• 5 years of experience in troubleshooting and maintaining electrical or renewable energy systems
  

• Experience working with:
  

• Battery systems
  

• Solar PV systems
  

• Power electronics
  

• Charging infrastructure
  

Hands-On Experience

• Proven experience managing technical operations and uptime in field environments
  

• Experience with preventive maintenance and field troubleshooting
  

Data-Driven Mindset

• Strong analytical and reporting capability
  

• Ability to interpret operational trends and performance data
  

Problem-Solving Skills

• Ability to diagnose complex technical issues and implement timely solutions
  

• Strong root cause analysis capability
  

Communication Skills

• Strong verbal and written communication skills
  

• Ability to coordinate across field teams and stakeholders
  

Leadership & Initiative

• Self-motivated with strong ownership mindset
  

• Ability to coach and guide field teams effectively
  

Why You Should Apply

• Be part of the most exciting growth phase of a company. We’ve proven our model and are focused on expansion. This position entails high impact, visibility, and opportunities to advance quickly.
  

• Work with great teammates in an international environment. Our team is spread across Canada, China, Tanzania, and Nigeria.
  

• Gain hands-on business building experience. Although we are a startup, we don’t expect you to just figure it out on your own. You’ll be given lots of responsibility but also lots of support to help you succeed.