Senior Complaints And Investigations Officer

Skills, Experience and Minimum Qualifications

• Bachelor’s degree in law from a recognized university
  
• Post graduate Diploma in law (from Kenya school of law)
  
• Advocate of the Kenya High Court
  
• 3 years of service in a comparable position from a reputable organization
  
• Communication skills
  
• Leadership and supervisory skills
  
• Good understanding of Alternative Dispute Resolution methods
  
• Analytical skills for complaints handling/processing skills
  
• Interpersonal skills
  
• Organizational skills
  
• Ability to work under pressure
  
• Ability to lead and manage teams
  
• Problem solving skills
  
• Computer literacy
  
• Meet the requirements of Chapter Six of the Constitution of Kenya
  

Skills, Experience and Minimum Qualifications

• Bachelor’s degree in law from a recognized university
  
• Post graduate Diploma in law (from Kenya school of law)
  
• Advocate of the Kenya High Court
  
• 3 years of service in a comparable position from a reputable organization
  
• Communication skills
  
• Leadership and supervisory skills
  
• Good understanding of Alternative Dispute Resolution methods
  
• Analytical skills for complaints handling/processing skills
  
• Interpersonal skills
  
• Organizational skills
  
• Ability to work under pressure
  
• Ability to lead and manage teams
  
• Problem solving skills
  
• Computer literacy
  
• Meet the requirements of Chapter Six of the Constitution of Kenya
  

• Implements complaints processing systems for efficient and effective management of human rights complaints.
  
• Reviews research and preliminary investigations’ reports on alleged human rights violations and assesses if the complaint warrants further investigations.
  
• Undertakes investigations (including Rapid Response Missions and other investigations) of human rights violations, under the guidance of head of investigations, towards prompt resolution of human rights complaints.
  
• Reviews the received complaints and refers those outside the mandate of the Commission to appropriate agencies for resolution and promotion of Commission’s complaints referral mechanisms.
  
• Creates public awareness of human rights complaints processing towards enhancing access to Commission’s complaints processing service by members of the public.
  
• Assists in preparation of directorate reports on conducted investigations and the remedial actions taken by the commission towards resolution of the complaints.
  
• Supports in the preparation of periodic reports and work planning of the directorate.