1. A Bachelor’s Degree in any of the following disciplines Engineering, Law, Criminology, Education, Economics, Environmental Sciences, Social Sciences, Communication and Public Relations or equivalent qualification from a recognized institution;

2. Membership of a relevant professional body in good standing (where applicable);

3. Proficiency in Computer applications skills; and

4. Fulfilled the requirements of Chapter Six of the Constitution.

1. A Bachelor’s Degree in any of the following disciplines Engineering, Law, Criminology, Education, Economics, Environmental Sciences, Social Sciences, Communication and Public Relations or equivalent qualification from a recognized institution;

2. Membership of a relevant professional body in good standing (where applicable);

3. Proficiency in Computer applications skills; and

4. Fulfilled the requirements of Chapter Six of the Constitution.

1. Developing customer charter;

2. Developing of strategic policy for consumer engagement;

3. Reviewing of the customer service charter;

4. Maintaining effective communication and creation of awareness of EPRA services to the stakeholders;

5. Preparing drafts on procedures, for dissemination of information to consumers

6. conducting customer satisfaction surveys;

7. Handling related customer queries and complaints;

8. Organizing consumer awareness campaigns;

9. Implementing customer survey report recommendations; and 

10. Monitoring and evaluating effectiveness of customer engagement initiative