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Legal Jobs in Kenya

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Energy And Petroleum Regulatory Authority (EPRA)

Consumer Protection Officer

Nairobi, Kenya

Energy And Petroleum Regulatory Authority (EPRA)

Legal Assistant

Nairobi, Kenya

GitLab

Legal Counsel II, Privacy

Nairobi, Kenya

Energy And Petroleum Regulatory Authority (EPRA)

Manager, Surveillance & Enforcement – Legal

Nairobi, Kenya

Energy And Petroleum Regulatory Authority (EPRA)

Manager, Consumer Protection

Nairobi, Kenya

United Nations

MTR SF Local Consultant - UR Tanzania

Nairobi, Kenya

United Nations

MTR SF Local Consultant - Ethiopia

Nairobi, Kenya

Energy And Petroleum Regulatory Authority (EPRA)

Deputy Director, Regulatory Services

Nairobi, Kenya

Energy And Petroleum Regulatory Authority (EPRA)

Manager, Regulatory Service

Nairobi, Kenya

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World Food Programme

Regional Gender Advisor

Nairobi, Kenya

Closing: Jul 31, 2022

27 days remaining

Published: Jul 1, 2022 (3 days ago)

Job Requirements

Education:

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Work experience:

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Language skills:

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Job Summary

Contract Type:

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Qualifications

1. A Bachelor’s Degree in any of the following disciplines Engineering, Law, Criminology, Education, Economics, Environmental Sciences, Social Sciences, Communication and Public Relations or equivalent qualification from a recognized institution;

2. Membership of a relevant professional body in good standing (where applicable);

3. Proficiency in Computer applications skills; and

4. Fulfilled the requirements of Chapter Six of the Constitution.


Responsibilities
Qualifications

1. A Bachelor’s Degree in any of the following disciplines Engineering, Law, Criminology, Education, Economics, Environmental Sciences, Social Sciences, Communication and Public Relations or equivalent qualification from a recognized institution;

2. Membership of a relevant professional body in good standing (where applicable);

3. Proficiency in Computer applications skills; and

4. Fulfilled the requirements of Chapter Six of the Constitution.


Duties and Responsibilities

1. Developing customer charter;

2. Developing of strategic policy for consumer engagement;

3. Reviewing of the customer service charter;

4. Maintaining effective communication and creation of awareness of EPRA services to the stakeholders;

5. Preparing drafts on procedures, for dissemination of information to consumers

6. conducting customer satisfaction surveys;

7. Handling related customer queries and complaints;

8. Organizing consumer awareness campaigns;

9. Implementing customer survey report recommendations; and 

10. Monitoring and evaluating effectiveness of customer engagement initiative


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