Closing: Apr 10, 2024
This position has expiredPublished: Apr 2, 2024 (30 days ago)
Job Requirements
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Job Summary
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Qualifications and Experience:
- Minimum of a diploma in sales & marketing or other relevant qualification from a recognised institution.
- 7+ years of hands-on experience in sales & marketing or food retail/bakery shop management at middle management level. Experience in a bakery shop is preferred.
- Results oriented with demonstrable passion for food and food retail.
- Excellent understanding of food retail/bakery shop operations with proven track record in delivering sales growth and excellent customer experience.
Responsibilities
Qualifications and Experience:
- Minimum of a diploma in sales & marketing or other relevant qualification from a recognised institution.
- 7+ years of hands-on experience in sales & marketing or food retail/bakery shop management at middle management level. Experience in a bakery shop is preferred.
- Results oriented with demonstrable passion for food and food retail.
- Excellent understanding of food retail/bakery shop operations with proven track record in delivering sales growth and excellent customer experience.
- Support and supervise shop supervisors to ensure better management and efficient running of shops.
- Supervise maintenance of brand image: branding, look & feel of each shop, counter display & presentation, staff personal presentation, service standards & customer service.
- Ensuring products and services comply with regulatory and quality standards.
- Ensuring company standards and procedures are adhered to.
- Dealing with escalated customer issues, and incident reports.
- Oversight of shops from a marketing perspective.
- Identification, development & coordination of marketing activities.
- Training: induction, refresher, training gaps identification, monitoring & evaluation of learning on the ground, & pushing for adoption of learnt skills & knowledge in practice.
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