Team Lead, IT Service Delivery

Requirements

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field.

• Minimum of 7 years of experience in business analysis, IT project management, or a closely related function, with at least 3 years in a leadership or mid-level management capacity.

• Demonstrated experience managing cross-functional teams and delivering complex IT projects within a financial services or asset management environment.

• Strong proficiency in requirements gathering, process mapping, and solution scoping methodologies.

• Track record of senior stakeholder management, including engagement at executive and board level.

• Experience with Agile, Scrum, or hybrid delivery frameworks. Desirable

1. Business-IT Liaison and Solution Design

• Act as the principal point of contact between business units and the IT engineering team for all solution scoping and delivery engagements.

• Lead the translation of business requirements into structured functional specifications, user stories, and solution designs that the engineering team can deliver against.

• Facilitate discovery workshops and requirements sessions with business leads, ensuring all stakeholder needs are captured, prioritized, and validated.

2. Delivery Performance and Governance

• Own the team's primary KPI: ensuring IT meets its business initiative delivery targets, measured against agreed timelines, scope, and quality benchmarks.

• Design and maintain a delivery governance framework that provides transparency on project status, risks, blockers, and escalations to senior leadership.

• Oversee portfolio-level tracking of all active business-IT engagements, ensuring resource allocation is optimised and bottlenecks are resolved proactively.

3. Team Leadership and Development

• Lead, manage, and develop a team of Business Analysts and Project Managers, setting clear performance expectations and fostering a culture of accountability and continuous improvement.

• Conduct regular performance reviews, provide coaching, and identify development opportunities to build team capability over time.

• Define team operating rhythms, ways of working, and documentation standards to ensure consistency and quality across all engagements.

4. Stakeholder Management

• Build and maintain strong relationships with heads of business units, function leads, and senior executives across ARM Group subsidiaries.

• Serve as a trusted advisor to business leaders on how technology can be leveraged to improve processes, reduce costs, and unlock commercial opportunities.

• Manage stakeholder expectations actively, particularly in cases of scope change, timeline revision, or resource constraints.

5. Process and Methodology Improvement

• Define and continuously refine the team's engagement model, from initial business request through to solution handover and post-delivery review.

Introduce and embed best-practice frameworks (Agile, PRINCE2, hybrid approaches) appropriate to ARM Group's delivery context.

• Identify recurring patterns in business problems and work with IT architecture to develop reusable solution templates that accelerate future delivery.