Provide licensing support and advisory for the Microsoft 365 environment and its capabilities.
Provide administration support of the Microsoft 365 environment and its capabilities.
Platform level support across the M365 suite including:
MS Teams
Exchange Online
SharePoint Online and OneDrive
Power Platform
Enterprise Mobility Services
Azure Active Directory
Developing customer proposals, statements of work and other necessary documents
Provide support to sales and bid team colleagues for the completion of bid responses including, Requests for Information, Requests for Proposals, and Pre-qualification Questionnaires
Provide guidance on licensing, design, implementation, administration and maintenance of Microsoft 365 suite of solutions
Supporting the customer in the design, testing and deployment of M365 suite of solutions
Analyze the technical needs of customers, end-users and all stakeholders with a view to providing the most appropriate solution.
Analyze customers overall requirements and develop a comprehensive plan that meets overall goals and objectives
Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
Deploy Azure AD Environments
Architect and deploy Microsoft 365 Services including Enterprise and Mobility
Architect and deploy Office/Microsoft 365 Service Environments
Maintenance of On-Premise and Azure Active Directory environments including Group Policies
Take an active role in operational and business-development aspects of the business (Presales)
Apply architectural experience to make tradeoffs at different layers of the architecture by keeping end customer scenarios business goals, cost and complexity in mind
Builds PoCs of offerings and demo with Account Managers
Understanding of at least one modern programming language (including but not limited to PowerShell, Azure CLI, NodeJS, React, .Net, Python, and Java);
Understanding of some aspect(s) of computer security: network security, application security, security protocols, cryptography, etc.;
Act as SME and advisor for our clients to support the planning and implementation of the journey to the cloud and needed assessments.
Monitoring toolsets and systems to ensure our client’s security posture is maintained, and compliance obligations are met.
Proactively remediating identified vulnerabilities by using a variety of security tools.
Design and architecture of information security controls and safeguards to protect the confidentiality, integrity, and availability of data.
Participation in projects, implementations, and upgrades to provide expertise and guidance.
Proactive review of advisory and implementation of Microsoft features.
Remediate events from Microsoft 365 security and compliance dashboards.
Ensure the environment security posture aligns to documented security procedures, guidelines, training material and best practices or architectural principles.
Provide guidance and support to the customers in determining and recommending security needs.
Analysis of internal and external security events and reporting these findings to customers with recommendations as required.
Relevant Microsoft cloud security certifications will be an advantage [SC-200, SC-300, SC-100,SC-900,MS-101,MS-500,AZ–500]
Experience in applying Microsoft product & technology knowledge to improve the user experience.
Demonstrable experience and knowledge with the architecture, design, settings, configuration, and troubleshooting of Microsoft 365 products and solutions such as:
Azure Active Directory.
Microsoft Defender for Cloud Apps
Azure Information Protection.
Identity and Access Management.
Intune (MAM/ MDM).
Single sign-on and multi-factor authentication and related technologies (including Microsoft Enterprise Mobility + Security).
Compliance Center and Microsoft Cloud App Security-based data loss protection capabilities and policies.
Advanced threat protection and management including
Exchange Online Protection (EOP), Safe Attachments, Safe Links.
Endpoint security, compliance, and identity management services.
Microsoft Defender Office 365 and Endpoint.
Microsoft Sentinel.
