IT Infrastructure & Systems Administration:

• Manage and maintain servers, networks, workstations, operating systems, and other IT infrastructure.
• Monitor system performance and resolve technical issues to minimize downtime.
• Administer user accounts, access rights, permissions, and system configurations.
• Ensure IT infrastructure remains reliable, secure, and fit for business operations.

Core Banking Systems:

• Support the administration and smooth operation of core banking applications.
• Monitor system availability, functionality, and performance.
• Coordinate with vendors and technical partners on system upgrades, troubleshooting, and maintenance.
• Ensure appropriate system controls and user access are maintained.

Cybersecurity & Network Security:

• Implement and monitor cybersecurity controls across the organization's technology environment.
• Protect systems, networks, and business data against unauthorized access, malware, and other security threats.
• Monitor security alerts and support investigation and resolution of incidents.
• Promote adherence to IT security policies and access-control procedures.

Backup & Business Continuity:

• Manage scheduled system and data backups and regularly verify backup integrity.
• Support disaster recovery and business continuity processes.
• Participate in testing of recovery procedures to ensure critical systems can be restored when required.
• Maintain appropriate documentation of backup and recovery procedures.

User Support & IT Service Delivery:

• Provide timely technical support to employees across the organization.
• Diagnose and resolve hardware, software, network, and access-related issues.
• Maintain records of IT incidents, resolutions, and recurring technical problems.
• Provide guidance to users on appropriate technology and security practices.

IT Monitoring & Documentation:

• Monitor infrastructure performance, system availability, and network health.
• Maintain accurate documentation of IT assets, configurations, licenses, and system procedures.
• Support IT audits and provide required technical information and documentation.
• Identify opportunities to improve system reliability, security, and operational efficiency.

Requirements
EducationBachelor's Degree in:

• Computer Science, Information Technology, Computer Engineering, Information Systems Or a related discipline.
• Relevant professional certifications in IT infrastructure, networking, cybersecurity, or systems administration will be an added advantage.

Experience:

• Relevant experience in IT systems administration, preferably within banking, microfinance, fintech, or financial services.
• Practical experience administering core banking applications.
• Demonstrable knowledge of network infrastructure and cybersecurity.
• Experience with system backups, disaster recovery, and business continuity processes.
• Strong experience providing technical support to users within a business environment.

Technical Competencies:

• Systems Administration
• Network Management
• Core Banking Applications
• Cybersecurity
• Backup & Disaster Recovery
• IT Infrastructure Management
• User & Access Management
• IT Support & Troubleshooting
• System Monitoring
• Business Continuity