Your demonstrated ability to consistently achieve this while building and leading effective teams and diversifying your own knowledge in the areas broader than your programs/assignments will define success in this role.

• Plan

  & execute the requirements for the complete fulfillment of any product
configuration/integration work assigned.

Provide

support for pre-sales activities including research and studies in order to

win business targets.

 Provide

Pre-Sales, Implementation, and Technical Support for all IP Based services

including IP Telephony.

Provide

timely Problem-to-Resolution of all IP-based protocols including those for

iGP and eGP, MPLS,

 NAT/PAT,

IP/VPN (GRE/IPSec), Loop prevention, L2/L3 TShoot, ACL, AAA/TACACS, SVI,

wireless (802.11 a/b/g/n/e), etc. 

Provide

support when interfacing with network carriers and ISPs in LAN/WAN scenarios.

Plan,

Implement & Support Linux/Windows OS Servers including Virtualization

& Cloud Computing (VMware / Hyper-V) Systems.

Implement

best practices for scalability, supportability, ease of maintenance, and

system performance

Plan,

Implement & Support all LAN/WAN infrastructure, Mobile/Wireless IP

networks, BYOD's & IOT's.

Provide

Tier 1/2/3 Support for Co-location, Airport Management Systems, Customer

Backup/Backend Networks, and ISP/Carrier support services as required. 

Provide

timely on-site and remote support to all Airport Management Systems including

CUTE/CUPPS/CUSS Systems.

Provide

accurate reporting of ticket incidents, service requests & change

procedures to all Airport Management Systems including CUTE/CUPPS/CUSS Systems in accordance with international best practices.

Develop,

analyse, prioritize, and organize requirement specifications, automation,

data mapping, diagrams, and flowcharts for developers

Provide

expert recommendations on the design, integration, testing, and/or delivery of

all Airport Management Solution devices and related IT assets.

Provide

follow-up on escalations and resolve all Open Incidents, Service Requests

& Change Procedures ensuring zero tolerance within a given timescale.

Conduct

routine preventive maintenance/updates/upgrades as required to all ICT Assets

under the responsibility of the company.

Maintenance

of an accurate WIKI, audits/assessments, service changes, and technical

documentation of duty processes, support resolutions, and procedures used.

Provide

E2E technical understanding, knowledge sharing, and collaboration

skills. 

Execute

leadership to technicians/CSA's in matters of customer and employee

satisfaction, adding value to the business, quality of work, and operational efficiency

Maintains

a strong, positive and collaborative relationship with all interfaces even in

stressful situations.

Ensure

Compliance with work health and safety matters at all times.

Conducts

and/or attends regular meetings/ training programs to ensure optimal Service

Improvements are communicated effectively to team units & other targeted users.

Perform

other duties as assigned by your supervisor/line manager.

• Minimum of a first degree in computer science, management information systems, or information technology.

  
  

Experience

• 3 - 5 years of work experience