Technical Advisor I – Continuous Quality Improvement

Basic Qualifications

• Bachelor's degree in public health, Health Services Management, or related health sciences required.
  
• Minimum of eight to ten relevant work experience with progressive responsibilities, ideally with an international NGO, with a minimum of five years of relevant field-based experience in continuous quality improvement.
  

Preferred Qualifications

• Master's Degree in Public Health, Health Services Management, or related health sciences is an advantage.
  

• Support the development and contribute to the implementation of strategies, standards, tools, and best practices for improving operational processes, whilst effectively engaging partners, donors, and governments. Help ensure a cross-sectoral approach integrating gender, protection mainstreaming, and disaster risk reduction.
  
• Provide advisory support to strengthen the capacity of facility-based teams by offering targeted coaching, delivering practical tools, and facilitating both on-site mentorship and supportive supervision. Through a combination of remote and on-site engagement, guide teams in strategic planning and the effective application of standards, best practices, partnership principles, and tools to ensure the delivery of high-quality services.
  
• Support stakeholders in lean measurement by ensuring efficient systems that track waiting time from arrival to consultation, on-time patient refills, viral load sample turnaround, stock-out days for key commodities, and missed appointment rates with return-to-care, providing coaching and actionable data for continuous quality improvement.
  
• Support capacity strengthening by developing learning strategies that facilitate harvesting proven changes into a local change package by documenting what worked, why, and how. Facilitate collaborative learning by organizing regular sessions across facilities to share results, troubleshoot challenges, and set aims for improvement.
  
• Lead rapid learning cycles by guiding teams to identify a root cause, design and test a simple change over one to two weeks in a limited setting, assess impact with run charts and feedback, and support scaling effective interventions.
  
• Contribute to maintaining relationships with donors, peer organizations, research, and other institutions, participate in forums in health systems strengthening to collect and share best practices, and promote CRS’ work.