Administrative Officer - Mbale

Requirements

• A bachelor's degree in any business field.
  

• At least 1 year working in a service industry.
  

Patient Registration

• Greet and welcome patients and visitors in a courteous and professional manner.

• Collect and accurately record patient information, including personal details, insurance data, and medical history.

Insurance Verification.

• Verify patient insurance coverage and eligibility, including co-pays and deductibles.

• Communicate insurance-related information to patients and assist with inquiries.

• Collaborate with insurance providers to resolve any discrepancies or issues.

Billing and Payment Processing:

• Generate and review patient bills, ensuring accuracy and completeness.

• Explain billing procedures and financial obligations to patients.

• Collaborate with the team and supervisor to resolve billing inquiries or disputes.

• Posting invoices and presenting them to clients

Patient Relations.

• Maintain a friendly, welcoming, and patient-centric atmosphere.

• Handle patient inquiries, complaints, or concerns in a professional and empathetic manner.

• Ensure patient confidentiality and privacy are strictly maintained.

• Ensure capturing and facilitating immediate resolution of patients’ complaints. Issues must be broken down into urgent plan of action affecting patient satisfaction.