Branch Manager

Education.

• A Bachelor’s degree
  
• Professional qualification in Banking i.e. MBA as added advantage
  

Experience.

• At least 5 years experience in a similar role in a Banking Industry
  

Skills and competencies.

• Leadership
  
• Selling skills
  
• Interpersonal, relationship management and networking skills
  
• Team player
  
• Planning and organizational capabilities with attention to detail
  

Financial Growth, sales growth, business development and profitability

• Formulate and implement sales plans for the branch aimed at increasing new business and sharing of wallets from existing clients.
  
• To develop and manage a business growth strategy for the branch taking into account the growth potential, competitor activity and the existing customer base.
  
• Collaborate and coordinate the development and implementation of sales initiatives with Service Delivery Managers, Asset Finance, Treasury, Corporate, and Direct Sales Teams, to maximize on cross-selling opportunities.
  

Customer Service

• Ensures service meets expected CBU standards and branch reports/returns are filed on time.
  
• Develop a strong customer relationship management system aimed at customer retention and maximizing every relationship.
  
• Contribute to the branch business targets through strict TAT observance and high-level service delivery standards.
  

Operations Management and Compliance

• Ensure that the Bank’s Policies and procedures are adhered to at all times when handling different products
  
• Ensure branch performance reports are timely & accurate
  
• Ensure adherence to all KYC & AML processes with regards to new business and proper documentation is in place
  

Leadership

• Develop a high-performing and motivated team committed to achieving success.
  
• Set performance objectives and measures of success for direct reports, providing regular feedback from staff appraisal processes.
  
• Provide leadership to the assigned team by constantly offering training and guidance on the business expectations.