A Bachelor's degree in Business, Marketing, or a comparable field
Solid experience in a customer-centric role, ideally within a SaaS or creative services environment
Outstanding communication and relationship-building skills, with a proven knack for cultivating trust and rapport with customers
Proficient strategic thinker with strong business acumen and proactive problem-solving abilities to understand and support customers ' overarching goals through onboarding initiatives
In-depth understanding of customer onboarding procedures, support practices, and digital marketing fundamentals
Capability to leverage onboarding processes to support customers ’ broader business objectives
Proven expertise in engaging multiple customer concurrently, ensuring timely delivery of high-quality results
Capacity to decipher data, metrics, and performance indicators, using these insights to provide actionable recommendations to account teams and customers
Superior proficiency in English, capable of effectively presenting ideas and translating complex concepts to both technical and non-technical audiences
Technologically adept and industry-seasoned, maintaining up-to-date knowledge of market trends, emergent technologies, and competitive landscapes

What You’ll Need To Succeed

A Bachelor's degree in Business, Marketing, or a comparable field
Solid experience in a customer-centric role, ideally within a SaaS or creative services environment
Outstanding communication and relationship-building skills, with a proven knack for cultivating trust and rapport with customers
Proficient strategic thinker with strong business acumen and proactive problem-solving abilities to understand and support customers ' overarching goals through onboarding initiatives
In-depth understanding of customer onboarding procedures, support practices, and digital marketing fundamentals
Capability to leverage onboarding processes to support customers ’ broader business objectives
Proven expertise in engaging multiple customer concurrently, ensuring timely delivery of high-quality results
Capacity to decipher data, metrics, and performance indicators, using these insights to provide actionable recommendations to account teams and customers
Superior proficiency in English, capable of effectively presenting ideas and translating complex concepts to both technical and non-technical audiences
Technologically adept and industry-seasoned, maintaining up-to-date knowledge of market trends, emergent technologies, and competitive landscapes

Serve as the primary point of contact and trusted advisor throughout the customer's onboarding journey, offering expert guidance and support
Tailor the onboarding process to the customer 's needs, objectives, and size, ensuring their successful integration into our platform and processes
Promptly address and resolve customer concerns or issues, working closely with the account team to overcome any onboarding-related challenges
Monitor customer satisfaction and progress during the onboarding period, providing regular reports and updates to management and stakeholders
Deliver comprehensive training on Superside's platform, processes, and best practices, ensuring new users are fully equipped to leverage our services
Conduct productive workshops and guide conversations with customers to align their needs, challenges, and objectives with our offerings
Coordinate with members of the Digital Marketing Consulting Services team and other Onboarding team members to ensure customers receive the appropriate level of support
Foster effective collaboration between teams to deliver a holistic, value-added service to our customers

Business, strategic management Jobs in Uganda

Onboarding Consultant