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Business, strategic management Jobs in Uganda

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Superside

Onboarding Consultant

Kampala, Uganda

Reach Out Mbuya

Monitoring Evaluation Learning (MEL) Specialist

Kampala, Uganda

Reach Out Mbuya

M & E Assistants

Kampala, Uganda

Reach Out Mbuya

Finance Assistant

Kampala, Uganda

Reach Out Mbuya

Research Officer

Kampala, Uganda

Reach Out Mbuya

Finance Manager

Kampala, Uganda

Reach Out Mbuya

MEAL Officer

Kampala, Uganda

Reach Out Mbuya

MEAL Technical Officer

Kampala, Uganda

Reach Out Mbuya

Director Operations

Kampala, Uganda

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Reach Out Mbuya

Administrative Assistant

Kampala, Uganda

Onboarding Consultant

Closing: Sep 28, 2023

This position has expired

Published: Sep 26, 2023 (3 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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What You’ll Need To Succeed

  • A Bachelor's degree in Business, Marketing, or a comparable field
  • Solid experience in a customer-centric role, ideally within a SaaS or creative services environment
  • Outstanding communication and relationship-building skills, with a proven knack for cultivating trust and rapport with customers
  • Proficient strategic thinker with strong business acumen and proactive problem-solving abilities to understand and support customers ' overarching goals through onboarding initiatives
  • In-depth understanding of customer onboarding procedures, support practices, and digital marketing fundamentals
  • Capability to leverage onboarding processes to support customers ’ broader business objectives
  • Proven expertise in engaging multiple customer concurrently, ensuring timely delivery of high-quality results
  • Capacity to decipher data, metrics, and performance indicators, using these insights to provide actionable recommendations to account teams and customers
  • Superior proficiency in English, capable of effectively presenting ideas and translating complex concepts to both technical and non-technical audiences
  • Technologically adept and industry-seasoned, maintaining up-to-date knowledge of market trends, emergent technologies, and competitive landscapes


Responsibilities

What You’ll Need To Succeed

  • A Bachelor's degree in Business, Marketing, or a comparable field
  • Solid experience in a customer-centric role, ideally within a SaaS or creative services environment
  • Outstanding communication and relationship-building skills, with a proven knack for cultivating trust and rapport with customers
  • Proficient strategic thinker with strong business acumen and proactive problem-solving abilities to understand and support customers ' overarching goals through onboarding initiatives
  • In-depth understanding of customer onboarding procedures, support practices, and digital marketing fundamentals
  • Capability to leverage onboarding processes to support customers ’ broader business objectives
  • Proven expertise in engaging multiple customer concurrently, ensuring timely delivery of high-quality results
  • Capacity to decipher data, metrics, and performance indicators, using these insights to provide actionable recommendations to account teams and customers
  • Superior proficiency in English, capable of effectively presenting ideas and translating complex concepts to both technical and non-technical audiences
  • Technologically adept and industry-seasoned, maintaining up-to-date knowledge of market trends, emergent technologies, and competitive landscapes


  • Serve as the primary point of contact and trusted advisor throughout the customer's onboarding journey, offering expert guidance and support
  • Tailor the onboarding process to the customer 's needs, objectives, and size, ensuring their successful integration into our platform and processes
  • Promptly address and resolve customer concerns or issues, working closely with the account team to overcome any onboarding-related challenges
  • Monitor customer satisfaction and progress during the onboarding period, providing regular reports and updates to management and stakeholders
  • Deliver comprehensive training on Superside's platform, processes, and best practices, ensuring new users are fully equipped to leverage our services
  • Conduct productive workshops and guide conversations with customers to align their needs, challenges, and objectives with our offerings
  • Coordinate with members of the Digital Marketing Consulting Services team and other Onboarding team members to ensure customers receive the appropriate level of support
  • Foster effective collaboration between teams to deliver a holistic, value-added service to our customers


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