Claims Officer

• University degree from a recognised university.

• A Certificate in Insurance (CIU). A diploma in insurance will be an added advantage.

• At least 3 years insurance claims experience. Insurance sales experience will be an added advantage.

• Knowledge of practical application insurance covers.

• Thorough knowledge of the financial services industry

• High level of integrity and ethical standards

• Attention to detail, excellent analytical skills and ability to demonstrate a high degree of accuracy.

• Excellent interpersonal, verbal, written, communications and independent judgement skills.

• Good organisational skills.

• Excellent negotiation skills.

• Conflict resolution skills

Job application procedure

If you believe you meet the requirements as noted above, please forward your application with a detailed CV including your present position and copies of relevant professional/academic certificates (University Transcript, O & A level), by close of business on Friday 12th April 2024 to the email address indicated below;[email protected]

• University degree from a recognised university.

• A Certificate in Insurance (CIU). A diploma in insurance will be an added advantage.

• At least 3 years insurance claims experience. Insurance sales experience will be an added advantage.

• Knowledge of practical application insurance covers.

• Thorough knowledge of the financial services industry

• High level of integrity and ethical standards

• Attention to detail, excellent analytical skills and ability to demonstrate a high degree of accuracy.

• Excellent interpersonal, verbal, written, communications and independent judgement skills.

• Good organisational skills.

• Excellent negotiation skills.

• Conflict resolution skills

Job application procedure

If you believe you meet the requirements as noted above, please forward your application with a detailed CV including your present position and copies of relevant professional/academic certificates (University Transcript, O & A level), by close of business on Friday 12th April 2024 to the email address indicated below;[email protected]

• Review, compile, and submit to insurers, all necessary claim documentation to ensure accurate and complete processing of claims.

• Notify insurers of new claims, forward supporting documents, follow up for settlement and call for any outstanding documents.

• Maintain and update claims register /Bancassurance Portal. Document and file all reported claims per internal and regulatory guidelines.

• Support loan recovery efforts by following up on claims to ensure that they are settled within the stipulated timelines to reduce the risk of credit facility write-offs.

• Regular updates to customers and relationship managers on claim positions and statuses.

• Respond to all inquiries regarding claims and provide information as requested by the various stakeholders.

• Timely settle customer complaints and promote quality interactions with all stakeholders.

• Compliance with the Bank’s policies and procedures Regulatory guidelines and post-audit recommendations.

• Prepare regular claims reports as required by management.