Customer Care Consultant - Nansana Branch

Qualifications

• A university degree in relevant business discipline, any professional Qualification in General Banking is an added advantage.
  

• Work experience as added advantage. At least 1year’s banking experience.
  

• Strong Customer service skills and thorough knowledge of banking products and services.
  

• Strong communications, and interpersonal skills and team player.
  

• Passion for Performance.
  

• Self - Drive, Flexibility, Focus and attention to detail.
  

• Open to New Ideas in a rapidly changing Business Environment and innovative.
  

• Cross sell all bank products and services.
  
• Attend to customer’s queries whilst lodging them In ECRM
  
• Resolve and minimize number of customers complaints.
  
• Receive and analyze customer applications for ATM cards, Credit cards and cheque books, prepare quality recommendations within set T.A.T.
  
• Maintain proper documentation and custodianship of Blank forms.
  
• Ensure 100% collection of revenues for services rendered.
  
• Rectify irregularities highlighted in the audit report in customer service area.
  
• Punctual and accurate submission of relevant reports.
  
• Ensure all relevant stationary is available to customers.
  
• Cleanliness of the banking hall.
  
• Any other duties assigned from time to time.