Customer Service Consultant - Jinja Branch

Minimum Position Qualification Requirements:

Academic & Professional

• Bachelor’s degree in a Business-related field is required.
  

Experience

• A Minimum of 1 Year experience in offering customer care and teller services
  

• Cross sell all bank products and services.
  

• Attend to customer’s queries.
  

• Resolve and minimize number of customer complaints
  

• Receive and analyse customer applications for ATM cards, Credit cards and cheque books, prepare quality recommendations within set T.A.T.
  

• Maintain proper documentation and custodianship of Blank forms
  

• Ensure 100% collection of revenues for services rendered.
  

• Rectify irregularities highlighted in the audit report in customer service area
  

• Punctual and accurate submission of relevant reports.
  

• Ensure all relevant stationary is available to customers.
  

• Cleanliness of the banking hall
  

• Any other duties assigned from time to time.