IT End User Support Officer

• Bachelor's Degree in Computer Science, Information Technology, or related field preferred.

• Proven work experience in IT support or similar role.

• Strong knowledge of computer systems, hardware, software, and networks.

• Experience with operating systems (Windows, macOS, Linux), office software, and productivity tools.

• Excellent troubleshooting skills and the ability to diagnose and resolve technical issues.

• Strong communication and customer service skills.

• Ability to work well independently and within a team.

• Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or equivalent are a plus.

• Understanding of IT security principles and practices.

Job application procedure

Please send your CV and academic documents to [email protected] and[email protected] by 14th April 2024.

• Bachelor's Degree in Computer Science, Information Technology, or related field preferred.

• Proven work experience in IT support or similar role.

• Strong knowledge of computer systems, hardware, software, and networks.

• Experience with operating systems (Windows, macOS, Linux), office software, and productivity tools.

• Excellent troubleshooting skills and the ability to diagnose and resolve technical issues.

• Strong communication and customer service skills.

• Ability to work well independently and within a team.

• Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or equivalent are a plus.

• Understanding of IT security principles and practices.

Job application procedure

Please send your CV and academic documents to [email protected] and[email protected] by 14th April 2024.

• Provide technical support to end-users in person, via phone, email, or other communication tools.

• Diagnose and resolve technical hardware and software issues.

• Install, configure, and maintain computer systems and applications.

• Set up new user accounts and profiles and manage access control.

• Monitor and maintain computer systems, networks, and peripherals.

• Collaborate with IT team members to resolve complex issues and escalate problems when necessary.

• Ensure security measures are in place and update antivirus software regularly.

• Maintain documentation and records of IT issues and resolutions.

• Train users on basic IT functions and best practices.