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Information technology, software development, data Jobs in Uganda

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4g-Capital Uganda

Only on Fuzu
Tech Support Officer

Uganda, Uganda

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Uganda Nurses and Midwives Council

Data Officer

Kampala, Uganda

National Council for Higher Education

Programme Assessor - Computer Science

Kampala, Uganda

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National Council for Higher Education

Programme Assessor - Computer Forensics

Kampala, Uganda

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Tech Support Officer

Closing: Jul 30, 2022

25 days remaining

Published: Jun 30, 2022 (5 days ago)

Job Requirements

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Job Summary

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Company Introduction

4G Capital is a Neobank providing ethical credit services to those who require it most. We provide rapidly accessible and affordable unsecured loans with strict affordability criteria to prevent unmanageable debt. Our customers are mainly small businesses and entrepreneurs who use our credit to grow their businesses and provide for the unforeseen.


Company Purpose: To Unlock Human Potential for Good
Company Mission: To Grow Business with Capital and Knowledge
Company Vision: The first choice for MSME growth in Africa


Purpose of the position

This job’s purpose is to provide support to the business operations through ICT by providing standards, skills, experience & guidance in implementing the most efficient technology to achieve the company vision & mission.

The tech support Officer Reports to the Tech Support Manager


Responsibilities

Company Introduction

4G Capital is a Neobank providing ethical credit services to those who require it most. We provide rapidly accessible and affordable unsecured loans with strict affordability criteria to prevent unmanageable debt. Our customers are mainly small businesses and entrepreneurs who use our credit to grow their businesses and provide for the unforeseen.


Company Purpose: To Unlock Human Potential for Good
Company Mission: To Grow Business with Capital and Knowledge
Company Vision: The first choice for MSME growth in Africa


Purpose of the position

This job’s purpose is to provide support to the business operations through ICT by providing standards, skills, experience & guidance in implementing the most efficient technology to achieve the company vision & mission.

The tech support Officer Reports to the Tech Support Manager


  • Provide both onsite and remote technical & end user support.

  • Assist in managing the call centre dialler system, Asterisk based

  • Troubleshooting of any hardware issues, repairs & where need be replacement of any faulty hardware e.g. laptops, laptop batteries, phones, printers for different business departments.

  • Schedule branch visits for routine equipment maintenance

  • Software installation like antivirus & troubleshooting for the entire business unit.

  • Assist with resolution of tickets escalated through helpdesk


Competences
  • High communications & presentation skills

  • Ability to handle confidential information

  • Organisational skills with attention to detail

  • Excellent time management skills and ability to multitask and prioritize work

  • Attention to detail and problem-solving skills

  • A Strong service ethos is essential

  • A can do, proactive, energetic attitude towards your work and people is a must.

  • A good self- manager,

  • You need to be a strong team player, prepared to get your hands dirty

  • A ‘make it happen’, positive, energetic attitude to your day-to-day work

  • Enthusiasm to hit the highest standards

  • A practical approach to issues and challenges

  • A desire to make a difference every day.

  • Ability to work independently and as a team to meet deadlines, goals and objectives


Requirements
  • Undergraduate Degree

  • Information Technology, Computer Science or related field

  • Strong networking skills, hardware and software trouble shooting skills

  • One year working experience in a busy IT environment


Applications submitted via Fuzu have 32% higher chance of getting shortlisted.