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MSVL Group
Raw materials + 2 more
Description
On behalf of our client, we are seeking a highly experienced IT Support Technician is a critical responsible for hands-on daily execution of all Information Technology and communication systems. The ideal candidate will ensure the reliable operation, security, and integrity of the company's hardware, software, network infrastructure (LAN/WLAN), servers, and surveillance systems. This role requires a high degree of technical skill, problem-solving ability, and excellent communication.
Qualifications
Education: Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
Experience: Minimum of 3-5 years of experience in a similar hands-on IT support and administrative role.
Networking: Strong knowledge of TCP/IP, DNS, DHCP, VPNs, LAN/WLAN protocols, and firewall management.
Operating Systems: Proficiency in managing Windows Server environments and common desktop operating systems (e.g., Windows 10/11, macOS).
Backup Solutions: Proven experience with enterprise-grade backup software and recovery procedures.
Security: Basic knowledge of cybersecurity best practices and experience managing anti-virus/anti-malware solutions.
Soft Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
Responsibilities
1. Network and System Administration
Network Management: Design, configure, maintain, and troubleshoot the company’s Local Area Network (LAN) and Wireless Local Area Network (WLAN) infrastructure, including routers, switches, and access points.
Firewall & Security: Implement, manage, and monitor firewall and security systems to protect the corporate network from internal and external threats.
Server Management: Install, configure, and maintain all corporate servers (e.g., domain controllers, file servers, application servers) ensuring optimal performance and stability.
CCTV & Surveillance: Design, set up, and maintain the CCTV surveillance system, ensuring proper camera functionality, recording, and storage.
2. Data Management and Security
Data Backup & Recovery: Establish, implement, and routinely test comprehensive server backup and recovery procedures to minimize data loss risk.
Email Backup: Manage and maintain email backup and archiving solutions to ensure regulatory compliance and data availability.
Disaster Recovery: Develop and maintain a Disaster Recovery Plan for critical IT systems.
3. End-User Support and Hardware
Software & Hardware Deployment: Install, configure, and maintain operating systems, proprietary software, and standard applications on all end-user workstations.
Peripherals Management: Install, configure, and troubleshoot printers and other office peripheral devices.
Technical Support: Provide first and second-level technical support to all staff, resolving issues related to hardware, software, network access, and email.
4. Strategy and Procurement
Provide technical input for future IT strategy and budgeting.
Manage IT asset inventory and vendor relationships for procurement of new hardware and software.
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