Manager Service Quality And Compliance - Nansana Branch

Qualifications

• A university degree in relevant business discipline, any professional Qualification in General Banking is an added advantage.
  

• At least 2 years’ experience in Teller, customer service, Back office and sales.
  

• Section Head/MLA at least 3 years
  

• Strong people management skills and thorough knowledge of banking products and services, including wider understanding of the general consumer banking universe.
  

• Leadership capacity, including strong communications, negotiations, and interpersonal skills, with the ability to motivate staff.
  

• Strong communications, negotiations, and interpersonal skills.
  

• Passion for Performance.
  

Operational efficiency:

• Ensure adherence to policies, processes, procedures as per documented operating standards (SOPs & Operations Manual) including compliance with AML/KYC guidelines.
  

• Ensure effective and timely resolution of all operational audit issues at the branch.
  

• Prepare and submit all operational reports as required, including the daily cash register, end of month reports and ensure timely reporting of suspicious transactions.
  

• Ensure Branch risk registers & KRIs are up to date, and event/loss incidents are maintained/reported as per stipulated timelines.
  

Service quality:

• To offer customer satisfaction through operational effectiveness, efficiencies and acceptable turnaround time on all transactions.
  

• Timely customer complaint resolution so as to ensure seamless customer experience.
  

Branch administration:

• Provide an administrative support role to the Branch Manager.
  

• Motivate, coach and develop a high performing team.
  

• Ensure that Branch service providers are properly introduced, verified and monitored.
  

• Ensure Business Continuity and optimal resource allocation/utilization.
  

Business growth:

• Generate leads from Back Office transactions to support Business growth.