Relationship Manager, SME - Masaka Branch

Qualifications

• A university degree in relevant business discipline, any professional Qualification in General Banking is an added advantage.
  

• At least 2 years’ experience in sales and services and their relevance to both SME customers.
  

• Ability to identify, analyze and structure both SME lending requirements.
  

• Thorough knowledge of banking products and services.
  

• Demonstrate knowledge of Digital Financial services and their relevance to customers.
  

• Strong communications, negotiation, and interpersonal skills with ability to win business.
  

• Passion for Performance.
  

• Execute sales of SME assets, Liabilities, and other product types as per targets allocated by your Branch Manager.
  
• To deal with customer queries, requests, instructions, suggestions/service feedback and dissemination of information on bank products to both existing and potential customers.
  
• Facilitate the branch’s Service Delivery to customers.
  
• Handle Establishment of new and Variation of existing account relationships.
  
• Deal primarily with SME accounts.
  

Principal Accountabilities

• Selling bank products to new customers and cross selling to existing customers.
  
• Handling establishment of new account relationships, Variations to the existing relationships, Initial stages of credit matters, and Dissemination of information relating to the Bank’s Products & Services.
  
• Deposit mobilization for the bank
  
• Extending support and guidance to Customer Care Rep.
  
• Leadership of the Branch’s customer service.
  
• Credit cards/debit cards inquiries and encashment.
  
• Collect information from customers relating to account relationship.
  
• Handling of shares IPO related matters.
  
• Initial interview of customers who require financial assistance/facilities and direct them accordingly ensuring that relevant supporting documents are obtained.
  
• Doing Business banking returns, Customer care returns, Sales returns, and relevant areas of the Executive Summary.