Sales & Service Centre Associate - Mbale

Qualifications

• A Diploma or Degree in Business Administration (Sales and Marketing option).
  

• At least 2 years of proven experience in sales or customer service.
  

• Proven track record of successfully meeting sales targets.
  

• Outstanding interpersonal skills with the ability to interact freely with customers.
  

• Ability to think and properly plan the day-to-day work, proper inventory management and tackle customer complaints.
  

• High EQ with the ability to work under pressure and meet deadlines and targets set.
  

• Passion for customer service, the industry and current trends adaptable for the company.
  

• Independent thinker with proactive decision-making capabilities.
  

• Comfortable with ambiguity and experience working in a dynamic environment.
  

• Be organized and an expert in time management both at personal and team levels.
  

Customer Service

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  

• High-level knowledge of all company products with the ability to address all questions asked by customers.
  

• Acknowledging and resolving customer complaints within stipulated SLAs.
  

• Communicating with customers through various channels and responding promptly to customer inquiries.
  

• Analyze trends to create solutions to ensure customer service needs, business goals, and objectives are met or exceeded.
  

Aftersales

• Ensure all Aftersales issues are raised via a ticket and track records of customer interactions, comments, complaints, and After Sales issues.
  

• Provide feedback to all customers in reference to their queries and after-sales issues.
  

• Troubleshoot all aftersales issues, resolve non-technical issues, and escalate to the aftersales product team any issue not resolved at the service center level.
  

• Ensure all spare parts are available in the service center and proper inventory management.
  

• Generate all reports in reference to service center activities and stock level. Sales