Team Leader - Civil Servant Loans Product

Required Qualifications and Work Experience:

• Bachelor’s degree in sales, marketing or a business-related field from a recognized institution.

• Knowledge of customer service principles

• At least two years relevant work experience, one of which must be in a leadership position.

• Knowledge of office administration

Other attributes

• Integrity and ability to both work in and lead a dynamic team

• Verbal and written communication skills.

• Good knowledge of company credit/lending policy

• Good computer and database skills

• Ability to plan, multi-task and manage time effectively

• Above average people skills/soft skills (includes listening skills, stress management)

• Develop and implement strategies to achieve set monthly sales targets.

• Conduct market activations to generate prospects and meet sales targets.

• Recruit, lead, and retain Sales Agents to meet set targets.

• Develop and implement Sales Agent retention strategies.

• Provide regular training, guidance, and support to Sales Agents.

• Supervise and coach Sales Agents to consistently hit monthly sales and quality targets.

• Ensure high customer satisfaction in line with the company’s service charter.