For employers

Published

Industry

Customer support, client care Jobs in Nigeria

20

jobs

Mopheth Nigeria Limited

CLOSED

Customer Care Representative (E - Commerce)

Lagos, Nigeria

Closed 4 days ago

MTN Nigeria

CLOSED

Senior Manager - Customer Operations Walk In Lagos And South West

Lagos, Nigeria

Closed 3 days ago

Michael Stevens Consulting

CLOSED

Customer Service Representative

Portharcourt, Nigeria

Closed 2 days ago

Michael Stevens Consulting

CLOSED

Customer Service Representative (Fast Food)

Portharcourt, Nigeria

Closed 2 days ago

First Bank of Nigeria Limited

CLOSED

Head, Customer Experience - Comms & Engagement

Lagos, Nigeria

Closed 3 days ago

NielsenIQ

CLOSED

Customer Success Executive

Lagos, Nigeria

Closed 18 days ago

Moniepoint Incorporated

CLOSED

Customer Success Representative (Katsina)

Katsina, Nigeria

Closed 8 days ago

MTN Nigeria

CLOSED

Officer - Customer Operations

Kano, Nigeria

Closed 13 days ago

Radisson Hotel Group

CLOSED

Server / Waiter / Waitress

Lagos, Nigeria

Closed 9 days ago

Get personalised job alerts directly to your inbox!

Invent Alliance Limited

CLOSED

Contact Center Intern

Lagos, Nigeria

Closed 4 days ago

Country / Region

Africa
Kenya
Uganda

Fuzu

About Fuzu
Careers at Fuzu
Contact us

© Fuzu Ltd 2024

CLOSED FOR APPLICATIONS

Customer Care Representative (E - Commerce)

Closing: May 15, 2024

This position has expired

Published: May 8, 2024 (11 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

Sign up to view job details.

Requirements / Qualifications
  • B.Sc or HND in a related field.
  • Proven experience in customer service or a related field.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving abilities and a customer-centric mindset.
  • Proficiency in using online communication tools and e-commerce platforms.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Positive attitude and willingness to go above and beyond to exceed customer expectations.


Responsibilities
Requirements / Qualifications
  • B.Sc or HND in a related field.
  • Proven experience in customer service or a related field.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving abilities and a customer-centric mindset.
  • Proficiency in using online communication tools and e-commerce platforms.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Positive attitude and willingness to go above and beyond to exceed customer expectations.


Job Summary

  • Are you passionate about customer service and ready to make a difference in the world of e-commerce?
  • We're seeking a dedicated Customer Care Representative (E-commerce) to join our team at our Victoria Island location.
  • In this role, you'll be the face of our brand, ensuring that every customer interaction is positive, memorable, and exceeds expectations.

Job Functions / Duties

  • Provide exceptional customer service to our valued customers online.
  • Respond promptly and professionally to customer inquiries via email, chat, and social media platforms.
  • Assist customers with order-related questions, product inquiries, and technical issues.
  • Resolve customer complaints and escalate complex issues to the appropriate department.
  • Process returns, refunds, and exchanges in accordance with company policies.
  • Proactively identify opportunities to improve the customer experience and provide feedback to the management team.
  • Stay up-to-date with product information, promotions, and company policies to better assist customers.

Tags

Customer support, client care jobs

Health care, medical industry jobs

Entry and Basic-level jobs

Jobs in Lagos

Jobs in Nigeria

Customer support, client care jobs in Lagos

Applications submitted via Fuzu have 32% higher chance of getting shortlisted.

Check out the following blog posts to support your job search