Published

Industry

Customer support, client care jobs in Lagos, Nigeria

22

jobs

Superflux International Limited

Customer Service Representative

Lagos, Nigeria

Phillips Outsourcing Services Nigeria Limited

Call Centre Agent - Onipanu

Lagos, Nigeria

Phillips Outsourcing Services Nigeria Limited

Call Centre Agent

Lagos, Nigeria

MTN Nigeria

Manager - Customer Acquisition And Compliance, Sales And Distribution

Lagos, Nigeria

Phillips Outsourcing Services Nigeria Limited

Customer Experience Officer - Onipanu

Lagos, Nigeria

Phillips Outsourcing Services Nigeria Limited

Customer Experience Officer

Lagos, Nigeria

Bukka Hut

Contact Center Agent

Lagos, Nigeria

PalmPay

Reconciliation Specialist

Lagos, Nigeria

SIMS Nigeria Limited

Store Officer - Mainland

Lagos, Nigeria

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Trainlance

Client Success Lead

Lagos, Nigeria

Customer Service Representative

Closing: Oct 13, 2023

8 days remaining

Published: Oct 4, 2023 (1 day ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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Requirements

  • Candidates should possess HND / B.Sc Degrees in Marketing or related fields with 2+ years relevant work experience.
  • Excellent sales and negotiation skills, with the ability to close sales and meet targets.
  • Strong communication and interpersonal skills, with the ability to build rapport with customers over the phone.
  • Friendly and approachable demeanor with a genuine desire to assist customers.
  • Strong ethical and professional conduct when handling sensitive customer information.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Basic computer skills, with experience in CRM software
  • Proven working experience as Customer Service Representative.


Responsibilities

Requirements

  • Candidates should possess HND / B.Sc Degrees in Marketing or related fields with 2+ years relevant work experience.
  • Excellent sales and negotiation skills, with the ability to close sales and meet targets.
  • Strong communication and interpersonal skills, with the ability to build rapport with customers over the phone.
  • Friendly and approachable demeanor with a genuine desire to assist customers.
  • Strong ethical and professional conduct when handling sensitive customer information.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Basic computer skills, with experience in CRM software
  • Proven working experience as Customer Service Representative.


  • Upsell and cross-sell products to increase revenue and enhance the customer experience.
  • Provide product information, answer questions and address customers’ concerns.
  • Make outbound calls to potential customers who have shown interest in our products.
  • Assist customers promptly, addressing their needs, enquiries and concerns with professionalism and a friendly demeanor.
  • Develop strong relationships with customers.
  • Provides satisfactory response to customer’s request/enquiries on products.
  • Close sales over the phone, achieving or exceeding monthly sales targets
  • Maintain a positive and professional attitude, even in challenging situations.
  • Resolve issues as they arise and ensure customer satisfaction.
  • Gather and relay customer feedback to Management to improve product offerings and customer service.


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