PalmPay
Agent Support Officer - Owerri
Owerri • Nigeria
PalmPay
Business Developer (ATM Card Services) - Imo
Owerri • Nigeria
PalmPay
Sales Promoters - Imo
Owerri • Nigeria
First Bank of Nigeria Limited
Team Lead, Private Banking (Owerri)
Owerri • Nigeria
Closed for applications
PalmPay
Sales Manager (Mobile Installment) - Imo
Owerri • Nigeria
Closed for applications
PalmPay
Development Sales Manager - Imo
Owerri • Nigeria
Closed for applications
PalmPay
Retrieval Officer - Imo
Owerri • Nigeria
Closed for applications
PalmPay
State Coordinator ( POS) - Imo
Owerri • Nigeria
Closed for applications
PalmPay
Business Developer (ATM Card Services) - Imo
Owerri • Nigeria
Closed for applications
Get personalised job alerts directly to your inbox!
University Press PLC
Zonal Managers
Owerri • Nigeria
Closed for applications
Top cities with open vacancies
Jobs in Owerri, Jobs in Abeokuta, Jobs in Benin City, Jobs in Ikorodu, Jobs in Ilorin, Jobs in Lagos, Jobs in Lokoja, Jobs in Onitsha, Jobs in Oshodi, Jobs in Osogbo, Jobs in Sagamu, Jobs in Surulere, Jobs in UyoCompanies hiring now
Alan & Grant, Cormart Nigeria Limited, First Bank of Nigeria Limited, PalmPay, University Press PLCProfession
Industry
Seniority
© Fuzu Ltd
PalmPay
Financial Services
Description
- OND/HND/Bachelor’s Degree or equivalent work experience.
- Experience in after-sales service, customer service, POS operations, field support, or device repair support is preferred.
- Experience in fintech, payment, POS, banking agency, or merchant service industry is an advantage.
- Good communication and customer service skills.
- Basic knowledge of POS devices and common device faults.
Responsibilities
- Receive agents and merchants visiting the repair center for POS repair, replacement, or after-sales support.
- Verify user information, agent ID, POS ownership, serial number, device model, and other required details.
- Inspect POS devices and identify common issues such as battery, charging, printer, screen, keypad, card reader, network, software, or physical damage problems.
- Create after-sales tickets in the system with complete and accurate information, including user details, POS details, fault description, visit date, and repair or swap request.
- Hand over faulty devices to the repair team and ensure all devices are properly labeled, tracked, and stored.
- Follow up with technicians, warehouse, or relevant teams on repair progress, device replacement, spare parts, and pending cases.
- Test repaired or swapped devices before returning them to users.
- Return devices to the correct users after verification and collect required confirmation or signatures.
- Update and close after-sales tickets once the case is completed.
- Maintain daily records of received devices, repaired devices, swapped devices, pending cases, and unresolved issues.
- Report abnormal cases, delayed cases, device mismatch, fraud risks, or asset risks to the supervisor in a timely manner.
- Follow company SOPs and ensure no device is lost, misplaced, or handed over without proper documentation.
Start hiring with Fuzu
Recruit better talent faster - on your own or with our support.
Explore recruitment platformJob search tips from Fuzu
Selected articles on cover letters, CV structure, and interview preparation.