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Customer support, client care Jobs in Nigeria

105

jobs

Strategic Outsourcing Limited

Fuzu Exclusive
Hub Officer

Lagos, Nigeria

De Beryl Consult

Fuzu Exclusive
Call Center Agent

Lagos, Nigeria

Ajua Nigeria

Fuzu Exclusive
Merchant Acquisition Officer

Lagos, Nigeria

Willers Solution Limited

Fuzu Exclusive
Account Executive

Lagos, Nigeria

Westfield Consulting

Fuzu Exclusive
Relationship Officer

Lagos, Nigeria

Dynamic Careers Group

Fuzu Exclusive
Customer Service Representative

Lagos, Nigeria

BONGO FOCUS NIG LTD

Fuzu Exclusive
Customer Service Representative

Lagos, Nigeria

Reena Resources Enterprises

Fuzu Exclusive
Customer Service Agent - Lagos

Lagos, Nigeria

Reena Resources Enterprises

Fuzu Exclusive
Customer Service Agent - Abuja

Abuja, Nigeria

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MPG Partnering

Fuzu Exclusive
Virtual Customer Care Specialist

Remote/Virtual, Nigeria

Closing: May 30, 2022

9 days remaining

Published: May 20, 2022 (1 day ago)

Job Requirements

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Job Summary

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The Hub Officer will be responsible for receiving and ingesting parcels, completing relevant documentation, and dispatching stock. Hub officer will also record and report hub related misdemeanors, escalate parcel issues and coordinate courier
partners. Candidate must be
a thorough and physically strong to assist Hub Operations with coordinating package deliveries.


Responsibilities
The Hub Officer will be responsible for receiving and ingesting parcels, completing relevant documentation, and dispatching stock. Hub officer will also record and report hub related misdemeanors, escalate parcel issues and coordinate courier
partners. Candidate must be
a thorough and physically strong to assist Hub Operations with coordinating package deliveries.


  • Attending
    to walk-in merchants.
  • Ingest
    and Package the shipments of walk-in merchants and dropped off shipments. 
  • Printing
    and assigning the correct waybill.
  • Onboard
    clients and merchants on our mobile App
  • Manually
    booking shipment for merchants. 
  • Communicate
    with merchants, courier partners and internal teams to manage and
    resolve  billing and/or rate issues. 
  • Escalation
    of issues, if and when necessary. 
  • Logging
    in customer complaints.
  • Establish
    strong relationships with clients, couriers and internal team
    members. 
  • Identify
    opportunities and offer recommendations to implement solutions. 
  • Manage,
    monitor and resolve daily courier service issues, failures and delays.
  • Perform
    critical customer service functions, which include daily interface with
    clients. 
  • General
    reporting.


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