Published
Profession
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Customer support, client care Jobs in Nigeria
69
jobs
Naamah Consulting Limited
Only on FuzuCustomer Service Representative
Lagos, Nigeria
Westfield Consulting
Only on FuzuHotel Duty Manager
Lagos, Nigeria
Job Affairs
Only on FuzuCustomer Service Representative
Lagos, Nigeria
Foresight HR
Only on FuzuCustomer Service Representative
Lagos, Nigeria
Endpoint Consulting
Only on FuzuFront Desk Officer
Lagos, Nigeria
Job Affairs
Only on FuzuSocial Media Manager
Lagos, Nigeria
SIGNALTRADINGHUB
Only on FuzuAdministrative Department
Remote , Nigeria
Skyline Consult
Only on FuzuCustomer Service Representative
Lagos, Nigeria
Trace Consults Ltd
Only on FuzuCustomer Service Representative
Lagos, Nigeria
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Chicken Republic Olowora
Only on FuzuHosts
Lagos, Nigeria
Closing: Jul 30, 2022
24 days remainingPublished: Jul 4, 2022 (2 days ago)
Job Requirements
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Job Summary
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NCL is looking to hire a Customer Service Representative that will be the liaison between our
company and its current and potential customers.
The successful candidate will be able to accept ownership for effectively solving customer issues,
complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
NCL is looking to hire a Customer Service Representative that will be the liaison between our
company and its current and potential customers.
The successful candidate will be able to accept ownership for effectively solving customer issues,
complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or
alternatives- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
REQUIREMENTS
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
Applications submitted via Fuzu have 32% higher chance of getting shortlisted.