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Customer support, client care Jobs in Nigeria

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3Line Card Management Limited

Fuzu Exclusive
Customer Service Officer (Intern)

Lagos, Nigeria

Fadac Resources and Services

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Customer Service Officer

Lagos, Nigeria

MainOne

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Customer Experience Officer

Lagos, Nigeria

MainOne

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Customer Experience Data Analyst

Lagos, Nigeria

MainOne

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GNOC Service Desk Engineer (Level 1)

Lagos, Nigeria

MainOne

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GNOC Service Desk Engineer (Level 1) - Contract

Lagos, Nigeria

Lagoon Hospitals

Fuzu Exclusive
Customer Service Officer

Lagos, Nigeria

Access Bank

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Relationship Manager, Commercial Banking Division

Lagos, Nigeria

Lavita Group

Fuzu Exclusive
Admin / Customer Service Officer

Island, Lagos, Nigeria

Shac & Bango Technology Limited

Fuzu Exclusive
Customer Service Representative

Lagos, Nigeria

MeritAbode Nigeria Limited

Fuzu Exclusive
Customer Service Officer

Ikeja, Lagos, Nigeria

Baker Hughes

Fuzu Exclusive
Field Operator - Wireline Services

Port Harcourt, Rivers, Nigeria

Raadaa Partners International Ltd.

Fuzu Exclusive
Customer Care Service Representative

Abuja (FCT), Nigeria

Tempkers

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Client Service Associate Recruitment

Abuja (FCT), Nigeria

NENnetworks Nigeria

Fuzu Exclusive
Client Service Executive

Lagos, Nigeria

NENnetworks Nigeria

Fuzu Exclusive
Client Managers

Abeokuta, Nigeria

First Bank of Nigeria Limited

Fuzu Exclusive
Relationship Manager, Financial Institutions And Multilaterals

Abuja (FCT), Nigeria

Pruvia Integrated Limited

Fuzu Exclusive
Customer Service Officer

Lagos, Nigeria

Microsoft

Fuzu Exclusive
Customer Success Account Manager (CSAM)

Nigeria, Nigeria

BetaStore

Fuzu Exclusive
Customer Service Representative

Lagos, Nigeria

UHR Consult Limited

Fuzu Exclusive
Customer Service Representative

Abuja, Nigeria

VAB Solutions

Fuzu Exclusive
Client Sales Manager

Lagos, Nigeria

Alfred & Victoria Associates

Fuzu Exclusive
Customer Service Officer

Lagos, Nigeria

Alfred and Victoria Associate

Fuzu Exclusive
Customer Relationship Officer (Internet Service Provider)

Lekki, Lagos, Nigeria

Hilton Hotels & Resorts

Fuzu Exclusive
Customer Service Agent

Abuja, Nigeria

Alfred and Victoria Associate

Fuzu Exclusive
Customer Service Officer

Lagos, Nigeria

Vasiti.com

Fuzu Exclusive
Customer Service Officer

Lagos, Nigeria

Risk Control Services Nigeria Limited

Fuzu Exclusive
Client Relationship Officer

Ajah, Lagos, Nigeria

Mysuredeal Online Store

Fuzu Exclusive
Customer Care Representative (Morning & Night Shift)

Ikeja, Lagos, Nigeria

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54gene

Fuzu Exclusive
Customer Experience Manager

Lagos, Nigeria

Fuzu Exclusive

Customer Service Officer (Intern)

Closing: Dec 21, 2021

13 days remaining

Published: Dec 7, 2021 (1 day ago)

Job Requirements

Education:

Bachelor's degree

Work experience:

2 years

Language skills:

English

Job Summary

Contract Type:

Full time

Job Summary
  • ND / HND / B.Sc Degree.
  • Minimum of 2 years experience in a call centre environment.
  • Strong communication skills, including active listening and clear articulation.
  • Ability to solve problems and alleviate conflicts or escalate tactfully.
  • Ability to multitask, manage time, and prioritise.
  • Able to work individually and as a team.


Responsibilities
Job Summary
  • ND / HND / B.Sc Degree.
  • Minimum of 2 years experience in a call centre environment.
  • Strong communication skills, including active listening and clear articulation.
  • Ability to solve problems and alleviate conflicts or escalate tactfully.
  • Ability to multitask, manage time, and prioritise.
  • Able to work individually and as a team.


Responsibilities
  • Manage the customer engagement channels of the company.
  • Resolve customer issues on the go.
  • Manage irate customers.
  • Display respectful and courteous manners while engaging customers.
  • Able to adapt to shift changes and restore shift patterns.
  • Build expert and dynamic knowledge of company products and services.
  • Research information using available resources to satisfy customer inquiries.
  • Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences nurture lasting relationships.
  • Respond quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status requests, complaints, product returns, and warranties.
  • Meet daily personal / team qualitative and quantitative targets by recommending and explaining benefits of additional company services, and seizing opportunities to sell products and services whenever possible.
  • Maintain daily recordings, and log and document issues and resolutions in an electronic database for sales and executive management teams to review.
  • Escalate customer issues to multiple levels depending on the issue.


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