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Customer support, client care Jobs in Nigeria

69

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Naamah Consulting Limited

Only on Fuzu
Customer Service Representative

Lagos, Nigeria

Westfield Consulting

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Hotel Duty Manager

Lagos, Nigeria

Job Affairs

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Customer Service Representative

Lagos, Nigeria

Foresight HR

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Customer Service Representative

Lagos, Nigeria

Endpoint Consulting

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Front Desk Officer

Lagos, Nigeria

Job Affairs

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Social Media Manager

Lagos, Nigeria

SIGNALTRADINGHUB

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Administrative Department

Remote , Nigeria

Skyline Consult

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Customer Service Representative

Lagos, Nigeria

Trace Consults Ltd

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Customer Service Representative

Lagos, Nigeria

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Chicken Republic Olowora

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Hosts

Lagos, Nigeria

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Customer Service Representative

Closing: Jul 30, 2022

24 days remaining

Published: Jul 4, 2022 (2 days ago)

Job Requirements

Education:

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Work experience:

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Language skills:

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Job Summary

Contract Type:

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NCL is looking to hire a Customer Service Representative that will be the liaison between our
company and its current and potential customers.


The successful candidate will be able to accept ownership for effectively solving customer issues,

complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.


Responsibilities
NCL is looking to hire a Customer Service Representative that will be the liaison between our
company and its current and potential customers.


The successful candidate will be able to accept ownership for effectively solving customer issues,

complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.


- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics

- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or
alternatives
- Seize opportunities to upsell products when they arise

- Build sustainable relationships and engage customers by taking the extra mile

- Keep records of all conversations in our call center database in a comprehensible way

- Frequently attend educational seminars to improve knowledge and performance level

- Meet personal/team qualitative and quantitative targets


REQUIREMENTS

- Previous experience in a customer support role

- Track record of over-achieving quota

- Strong phone and verbal communication skills along with active listening

- Familiarity with CRM systems and practices

- Customer focus and adaptability to different personality types


Applications submitted via Fuzu have 32% higher chance of getting shortlisted.