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Seniority
Customer support, client care Jobs in Nigeria
91
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Strategic Outsourcing Limited
Fuzu ExclusiveHub Officer
Lagos, Nigeria
Willers Solution Limited
Fuzu ExclusiveAccount Executive
Lagos, Nigeria
De Beryl Consult
Fuzu ExclusiveCall Center Agent
Lagos, Nigeria
Westfield Consulting
Fuzu ExclusiveRelationship Officer
Lagos, Nigeria
Reena Resources Enterprises
Fuzu ExclusiveCustomer Service Agent - Lagos
Lagos, Nigeria
BONGO FOCUS NIG LTD
Fuzu ExclusiveCustomer Service Representative
Lagos, Nigeria
Reena Resources Enterprises
Fuzu ExclusiveCustomer Service Agent - Abuja
Abuja, Nigeria
Dynamic Careers Group
Fuzu ExclusiveCustomer Service Representative
Lagos, Nigeria
MPG Partnering
Fuzu ExclusiveVirtual Customer Care Specialist
Remote/Virtual, Nigeria
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PG Consulting Limited
Fuzu ExclusiveCustomer Service Agent
Lagos, Nigeria
Closing: May 30, 2022
6 days remainingPublished: May 20, 2022 (4 days ago)
Job Requirements
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Job Summary
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The Hub Officer will be responsible for receiving and ingesting parcels, completing relevant documentation, and dispatching stock. Hub officer will also record and report hub related misdemeanors, escalate parcel issues and coordinate courier
partners. Candidate must be
partners. Candidate must be
a thorough and physically strong to assist Hub Operations with coordinating package deliveries.
Responsibilities
The Hub Officer will be responsible for receiving and ingesting parcels, completing relevant documentation, and dispatching stock. Hub officer will also record and report hub related misdemeanors, escalate parcel issues and coordinate courier
partners. Candidate must be
partners. Candidate must be
a thorough and physically strong to assist Hub Operations with coordinating package deliveries.
- Attending
to walk-in merchants. - Ingest
and Package the shipments of walk-in merchants and dropped off shipments. - Printing
and assigning the correct waybill. - Onboard
clients and merchants on our mobile App - Manually
booking shipment for merchants. - Communicate
with merchants, courier partners and internal teams to manage and
resolve billing and/or rate issues. - Escalation
of issues, if and when necessary. - Logging
in customer complaints. - Establish
strong relationships with clients, couriers and internal team
members. - Identify
opportunities and offer recommendations to implement solutions. - Manage,
monitor and resolve daily courier service issues, failures and delays. - Perform
critical customer service functions, which include daily interface with
clients. - General
reporting.
Applications submitted via Fuzu have 32% higher chance of getting shortlisted.