Provide maintenance services when it is needed

Provide daily service reports including maintenance reports and daily usage figures.

Guide operation staff to use the units, handling paper jams, cable connection failures, and network issues.

Work with customers/ company technical team to identify problems and advise on the solution

Update customer database and other duties as may be assigned.

The Customer Service Agent role entails monitoring and maintaining the airport kiosk systems and hardware at the nominated airport.

You will be the first point of contact (POC) dealing with all client requests and needs.