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Customer support, client care Jobs in Nigeria

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Executive Recruitment Consultants Ltd

Only on Fuzu

Customer Service Representative

Abule Egba, Lagos , Nigeria

25 days remaining

Urban Needs Nig. Ltd

Only on Fuzu

Front Desk Officer

Lagos, Nigeria

19 days remaining

Standard Chartered Bank

Trade Client Service Manager

Lagos, Nigeria

20 days remaining

MTN Nigeria

Analyst - Proposition And Customer Insights, Marketing NG

Lagos, Nigeria

10 days remaining

Choice Talents NG

Customer Support Service Associate - Ikeja, Lagos

Lagos, Nigeria

11 days remaining

Tempkers Limited

IT Customer Service Representative

Abuja, Nigeria

4 days remaining

ipNX Nigeria Limited

Customer Retention & CX Coordinator

Lagos, Nigeria

9 days remaining

ipNX Nigeria Limited

Customer Experience Interaction And Resolution Lead

Lagos, Nigeria

9 days remaining

Canonical

Customer Success Manager

Lagos, Nigeria

21 days remaining

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9mobile

Manager, Contact Centre Operations

Lagos, Nigeria

13 days remaining

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© Fuzu Ltd 2023

Only on Fuzu

Customer Service Representative

Closing: Jun 28, 2023

25 days remaining

Published: May 31, 2023 (3 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Salary:

Salary Period:

Contract Type:

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We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Requirements:
High School Diploma, General Education Degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Experience working with customer support.


Responsibilities
We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Requirements:
High School Diploma, General Education Degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Experience working with customer support.


Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.


Tags

Customer support, client care jobs

Communications, media, radio, tv industry jobs

Entry and Basic-level jobs

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