Published

Profession

Industry

Seniority

Customer support, client care Jobs in Nigeria

103

jobs

Reena Resources Enterprises

Fuzu Exclusive
Customer Service Agent - Lagos

Lagos, Nigeria

Reena Resources Enterprises

Fuzu Exclusive
Customer Service Agent - Abuja

Abuja, Nigeria

Dynamic Careers Group

Fuzu Exclusive
Customer Service Representative

Lagos, Nigeria

BONGO FOCUS NIG LTD

Fuzu Exclusive
Customer Service Representative

Lagos, Nigeria

MPG Partnering

Fuzu Exclusive
Virtual Customer Care Specialist

Remote/Virtual, Nigeria

Leadspring NG

Fuzu Exclusive
Customer Service Representative

Lagos, Nigeria

PG Consulting Limited

Fuzu Exclusive
Customer Service Agent

Lagos, Nigeria

Suave Group LLC

Fuzu Exclusive
Client Relations Officer

Lagos, Nigeria

SIGNALTRADINGHUB

Fuzu Exclusive
Customer Service Representative

remote , Nigeria

Get personalised job alerts directly to your inbox!

Makintouch Consulting

Fuzu Exclusive
Female Customer Service / Media Rep

Lagos, Nigeria

Fuzu Exclusive

Customer Service Agent - Lagos

Closing: Jun 9, 2022

22 days remaining

Published: May 12, 2022 (6 days ago)

Job Requirements

Education:

Blur Text

Work experience:

Blur Text

Language skills:

Blur Text

Job Summary

Contract Type:

Blur Text

Sign up to view job details.

  • We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, and modifications, and escalate complaints across a number of communication channels.
  • To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.



Responsibilities
  • We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, and modifications, and escalate complaints across a number of communication channels.
  • To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.



  • Install and configure airport kiosks.


  • Diagnose hardware/software faults and solve technical problems.


  • Prepare the units and make them ready for the operation


  • Provide maintenance services when it is needed


  • Provide daily service reports including maintenance reports and daily usage figures.


  • Guide operation staff to use the units, handling paper jams, cable connection failures, and network issues.


  • Work with customers/ company technical team to identify problems and advise on the solution


  • Update customer database and other duties as may be assigned.


  • The Customer Service Agent role entails monitoring and maintaining the airport kiosk systems and hardware at the nominated airport.


  • You will be the first point of contact (POC) dealing with all client requests and needs.



  • Academic Qualification

    • Minimum of a first degree


    Experience

    • 1-2 years of work experience


    Applications submitted via Fuzu have 32% higher chance of getting shortlisted.