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Engineer – Value Added Services Operations

Telkom Kenya
Nairobi, Kenya

Salary rangeConfidential | Contract type: Permanent

You have 2 days left to apply for this job.

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Job Summary

Who We Are
Telkom connects the people that
keep Kenya on the move. It does this by providing integrated telecommunications
solutions to individuals, Small and Medium-sized Enterprises (SMEs), Government
and large corporates in Kenya, drawing from a diverse solutions suite that includes
voice, data, mobile money as well as network services. Powered by its vast Fiber
optic infrastructure, it is also a major provider of wholesale,
carrier-to-carrier traffic within the country and the region.Role Purpose
The job holder will be responsible
for the support and maintenance of value added services systems to ensure high
systems availability, coordinating with business, planning and other network
teams to ensure delivery of high end customer products and solutions, resolving
internal or external customer issues, monitoring and reporting on system key
performance indicators

Responsibilities

Key Duties and
Responsibilities
  • Support and maintenance of market leading Value Added Services platforms to ensure very high levels of service delivery and availability.
  • Participating in integration of new products and services and ensuring high quality end to end services are delivered to customers
  • Working closely with system vendors to ensure fixes and releases are delivered in a low impact manner.
  • Report regularly on system and service performance against key quality and availability targets
  • Collaborate closely with Product Marketing teams to deliver change in a coordinated way, aligned with business objectives.
  • Liaising with change management to obtain validation and support on new installations, upgrades and integrations
  • Observation of KPI as a pro-active measure to prevent service degradation and most importantly after network interventions
  • Monitoring, troubleshooting, intervention and escalation of system and service issues
  • Participating in team activities such as peer code reviews to improve the overall quality of team deliverables.
  • Other duties assigned
Academic background &
Professional Knowledge:
  • Bachelor’s degree in Telecommunication,
    Computer Science, Information technology or related field from a reputable
    institution
  • A minimum of 3 years’ experience in either support or planning role in the charging,
    messaging and VAS domains
  • Knowledge of charging, messaging, Value added services, relevant standards and best
    practices in these domains
  • Background Knowledge in telecommunications platforms, integration management, network design & implementation, operations and maintenance methods and procedures
  • Working Knowledge and hands-on experience with relational databases
  • Working Knowledge and hands on experience in Unix/Linux Systems administration
  • Working Knowledge and hands on experience with programming/scripting languages (Java, php, perl, python, bash, etc.)
  • Background experience in Software applications development
  • Knowledge in TCP/IP networks
Here are the skills &
Core Competencies we are looking for:
  • Project management skills
  • Team Player
  • Ability to work with minimal supervision
  • Results oriented
  • Excellent presentation and communication skills
  • Ability to work long hours to meet deadlines
  • Creative thinking
  • Great Analytical Skills
  • Ability to communicate cross-functionally and solve problems under pressure


Job Requirements

Required education: Bachelor's degree
Required relevant work experience: 3 years
Required languages: English (Spoken: fluent | Written: fluent)

Mandatory attachments

Please have a scan or photo of these documents ready when you start the application:

Self-prepared CV file - the employer wants to see a CV that you have prepared yourself
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2 days left to apply

Telkom Kenya

Head Office: Telkom Plaza – Ralph Bunche Rd, Nairobi, KE
500-1000 people
Telecommunications
Website

Telkom connects the people that keep Kenya on the move. It does this by providing integrated telecommunications solutions to individuals, Small and Medium-sized Enterprises (SMEs), Government and large corporates in Kenya, drawing from a diverse solutions suite that includes voice, data, mobile money as well as network services. Powered by its vast fibre optic infrastructure, it is also a major provider of wholesale, carrier-to-carrier traffic within the country and the region. Telkom is building on a strong, consumer-centric ethos that is committed to providing innovative, accessible and refreshingly simple communications solutions that suit customers’ everyday communication needs.

Benefits included

Meet your new colleagues

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2 days left to apply