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KEDA(KENYA) CERAMICS CO., LTD, Kenya Broadcasting Corporation- KBC, Maseno University, Newark Frontiers, TenakataProfession (Entry and Basic-level)
Administrative, clerical,Agriculture, fishing, forestry, wildlife,Business, strategic management,Customer support, client care,Design, arts,Electrical engineering,Food, nutrition,Manufacturing, operations, quality,Media, communications, languages,Medical, health,Research, academy,Restaurant, hospitality, travel,Sales, marketing, promotion,Skilled, manual labor,
Industry (Entry and Basic-level)
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M-Gas
Energy + 2 more
Description
Requirements
- Good communication skills on the telephone and in-person
- Friendly and helpful interpersonal style
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Attention to detail.
- Fluent in English and Kiswahili
- Experience working with customer support
- High school diploma, general education degree or equivalent
Responsibilities
- Respond to customer enquires in person, by phone and online helpfully and promptly.
- Take responsibility for resolving customer issues and makes sure that they are resolved promptly.
- Maintain record of customer communications in CRM and other systems
- Acknowledge and resolve customer complaints.
- Process orders, customer applications, and requests.
- Maintain customer records.
- Compile and distribute daily reports on customer products and credit usage.
- Perform customer follow up to ensure that they are enjoying the product.
- Identify and report computers system incidents to the technical team and the relevant managers.
- Make recommendations to improve customer service and business processes and systems.
- Prepare schedules for customer visits by technicians and sales representatives as required.
- M-Gas offers 24-hour customer service. Agents are expected to work agreed shifts.
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