Company Overview:

Jaza is working to power Sub-Saharan Africa. We build solar-powered shops that charge batteries customers use to power their homes.

We employ women from each community (known as Jaza Stars) to run the service, empowering our team to become leaders, entrepreneurs and drivers of economic growth within their communities. For more information on what we are building, check out www.jazaenergy.com and watch the video the BBC made about Jaza here.

Position Overview:

The Hub Manager (New Markets) is a frontline operational leader responsible for launching and growing Jaza hubs in untested new Jaza expansion markets. This role evolves across validation, pilot, and scale-up phases, transitioning from testing market demand to managing hub profitability and Jaza Star development across multiple sites. The role requires an entrepreneurial mindset, people leadership, and comfort building customer relationships from ground zero.

The Hub Manager's responsibilities include, but are not limited to, the following:

• End-to-End Market Launch: Own the expansion process from market validation to go-live, leading the launch and operational growth of hubs in unmapped expansion markets. Responsible for acquisition of approved sites.
  

• Aggressive Customer Acquisition: Drive field-based customer acquisition through door-to-door sales campaigns to achieve 150+ active members within 8 weeks of launch.
  

• Retention & Account Management: Manage ongoing customer experience, proactively engaging with churned customers and resolving service concerns to stabilize the customer base.
  

• Team Leadership & Talent Pipeline: Recruit, onboard, and train the next cohort of Hub Managers and "Jaza Stars" (field agents) to build a high-performing local team.
  

• Operations & Profitability Management: Train team members on core hub operations to scale hub growth to 150+ active customers and maintain long-term site profitability.
  

• Technical & Field Collaboration: Partner with Field Service Engineers to manage technical integrations, ensuring seamless service delivery and prompt issue resolution.
  

• Market Intelligence & Localization: Document local consumer insights, competitive dynamics, and adapt sales strategies to match the cultural context of each community.
  

• Performance Tracking: Adopt a data-driven approach to track hub metrics, analyze field performance, and implement continuous improvements to meet sales targets.
  

Qualifications

• Experience: 3-5 years of proven experience in field-based sales, customer acquisition, and customer experience management.
  

• Leadership: Demonstrated experience managing and coaching teams; specific experience leading "Jaza Stars" (field agents) or equivalent frontline sales teams is highly preferred.
  

• Mindset: Results-driven, entrepreneurial, and highly comfortable navigating ambiguity in early-stage expansion environments.
  

• Cultural Agility: Excellent communication and relationship-building skills, with a deep respect for local community dynamics and cultural sensitivities.
  

• Mobility: Willingness to travel extensively and relocate for extended periods across multiple African markets.
  

• Mission Alignment: A genuine passion for renewable energy access and women's economic empowerment.