Knowledge, experience and qualifications required

• Bachelor’s degree in Human Resource Management, Business Administration, Commerce, Social Sciences, or a related field.
  
• 2–4 years’ experience in HR operations, HR administration, employee records management, payroll coordination, or workforce administration within FMCG, manufacturing, distribution-led, or operational environments.
  
• Experience supporting employee lifecycle processes including onboarding, employee documentation, leave administration, attendance management, payroll input preparation, and HR operational coordination.
  
• Good understanding of HR operational processes, employee records management, labour law administration, and workforce governance practices.
  
• Experience working with HR systems, employee databases, attendance records, and HR documentation processes is preferred.
  
• Strong organizational, coordination, administrative, and record management capability required.
  
• Good Excel and reporting capability required, including ability to maintain workforce trackers, employee records, and operational HR reports.
  
• Strong attention to detail, confidentiality, responsiveness, and ability to manage multiple operational priorities effectively.
  
• Good interpersonal and communication skills with ability to support employees and work effectively with internal stakeholders across the business.
  

HR Operations & Employee Administration

• Support day-to-day HR operations and ensure timely execution of employee lifecycle processes including onboarding, confirmations, transfers, exits, and employee documentation.
  
• Maintain accurate and up-to-date employee records, HR databases, personal files, and workforce information in line with company standards and compliance requirements.
  
• Coordinate preparation, issuance, and filing of HR documents including contracts, letters, employee correspondence, and other HR operational documentation.
  

• Support employee onboarding processes including induction coordination, documentation collection, system setup coordination, and employee orientation activities.
  

  Ensure proper administration and tracking of leave, attendance, absenteeism, off-days, overtime records, and other workforce operational data.
  

• Support payroll preparation processes through timely submission and validation of workforce data including new hires, exits, attendance inputs, and employee changes.
  
• Coordinate employee medical, welfare, and insurance administration activities in liaison with employees, service providers, and internal stakeholders.
  
• Support implementation and consistent application of HR policies, procedures, and workforce governance standards across the business.
  
• Assist in coordination of employee disciplinary processes, investigations, hearings, and documentation while ensuring confidentiality and proper record management.
  
• Support HR audits, compliance reviews, statutory documentation management, and workforce compliance tracking activities.
  

Workforce Reporting & Data Support

• Support preparation and maintenance of accurate workforce reports and HR operational trackers covering headcount, attendance, leave, workforce movements, and employee records.
  
• Maintain and update HR data trackers, employee databases, and workforce reporting templates to ensure data accuracy and operational visibility.
  
• Support generation of weekly and monthly HR operational reports and workforce updates for management review.
  
• Assist in maintaining workforce records required for labour reporting, audits, statutory compliance, and operational decision-making.
  
• Ensure timely filing, tracking, and retrieval of HR operational records and workforce information.
  

Employee Support & Coordination

• Serve as a first point of contact for routine employee HR queries and support employee communication and coordination activities.
  
• Coordinate employee engagement, welfare, communication, and HR support activities as assigned.
  
• Support coordination of employee training logistics, meetings, induction sessions, and HR operational activities.
  
• Promote professionalism, confidentiality, responsiveness, and positive employee experience in all HR interactions.
  

Operating Governance

• Support implementation of operational HR controls, process discipline, and workforce administration standards across the organization.
  
• Identify gaps and support continuous improvement of HR operational processes, documentation standards, and administrative efficiency.
  
• Ensure confidentiality, accuracy, and proper handling of employee information and HR records at all times.
  
• Support People & Culture projects, operational initiatives, and other HR activities as may be assigned from time to time.