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Human resources Jobs in Kenya

33

jobs

International Rescue Committee

Global HR Systems Support Manager

Nairobi, Kenya

A large manufacturing company in East Africa

Senior Human Resources Officer

Nairobi, Kenya

Habitat for Humanity

Human Resource Specialist

Nairobi, Kenya

Bank of Africa Group BMCE Africa

Benefits And Compensation Officer

Nairobi, Kenya

Danish Refugee Council

Regional Human Resources Officer

Kenya

Danish Refugee Council

Regional Human Resources & Administration Manager

Kenya

Winrock Kenya

Sr. Global Talent Acquisition Specialist

Kenya

International Rescue Committee

Associate Director, Operational & Technical Recruiting

Kenya

Andela

Data Science Recruiter (Remote)

Kenya

Andela

ALC Partner Manager, Talent Operations

Kenya

Andela

Data Specialization, Senior Manager

Kenya

Andela

Director Of Talent Partnerships

Kenya

Andela

Enterprise Talent Partner

Kenya

Andela

Cloud Specialization, Senior Manager

Kenya

Andela

ALC Partner Manager, Talent Operations

Kenya

Water Mission International

Regional Human Resource Manager

Nairobi, Kenya

Gap Recruitment Services

HR Admin & PA To CEO

Nairobi, Kenya

Oasis Healthcare Group Limited

Group Human Resources Officer

Nairobi, Kenya

RTI International

Senior Regional Human Resources Specialist

Kenya

Kenya Tourism Board

Human Resource & Administration Manager

Nairobi, Kenya

United Nations Volunteers (UNV)

Human Resources Support Specialist

Kenya

Summit Recruitment & Search

Human Resource Assistant

Nairobi, Kenya

Rose Avenue Consulting

Human Resource Manager

Nairobi, Kenya

Church World Service

Case Processing Assistant

Nairobi, Kenya

Kibabii University

Senior Human Resource Management Officer II,

Bungoma, Kenya

Summit Recruitment & Search

Human Resource Manager

Nairobi, Kenya

Aga Khan Education Services (AKES)

Human Resource Manager, Kenya

Nairobi, Kenya

World Vision

Leadership Recruiter

Kenya

Aga Khan Foundation

Human Resources Manager

Nairobi, Kenya

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Recours Four Kenya Consultants Limited

Human Resource Assistant

Nairobi, Kenya

Closing: Jan 25, 2022

6 days remaining

Published: Jan 18, 2022 (1 day ago)

Job Requirements

Education:

Bachelor's degree

Work experience:

3 years

Language skills:

English

Job Summary

Contract Type:

Full time

Job Description

This role is responsible for ensuring that the systems supported by the HRIT department (Workday, Cornerstone, and IRC developed Employee Directory) are maintained in an effective and timely manner and that issues raised by our client population across 35+ countries are resolved in a timely manner. The team managed by this role is responsible for the management of core reference data, user access controls and issue resolution.
The manager will be responsible for:
 Managing the team’s development
 Prioritizing issues, workload management, and will serve as the primary escalation point for the HR community
 Evaluating issue trends to recommend system improvements
 Providing regular training to end users and the team
 Supporting departmental projects as needed


Requirements Skills
 
 HRIT experience in a multi-cultural, multi-location organization, 
 Experience with a helpdesk ticketing system (IRC uses ServiceNow) required
 3 plus years of experience navigating and using packaged software or custom developed applications and tools required
 Strong organizational skills are required, with a focus on accuracy and attention to detail
 Excellent customer service, communication (both written and verbal), and collaboration skills required
 Self-motivated with the ability to work both independently and in a team environment 
 Excellent analytical, problem solving and troubleshooting abilities as well as strong data analysis acumen are required
 Strong proficiency in MS Office (Word, Excel, Outlook, PowerPoint, Access); Excel ability to create macros, pivot tables, vlookups, analytical capabilities and workbooks required
 Experience in preparing and delivering training a plus, both for one-to-one and group training delivery
 Demonstrated ability to work professionally and discreetly with confidential information
 Flexibility in daily schedule and ability to understand and react quickly to changing priorities
 English fluency required; French and/or Arabic would be helpful


Responsibilities

Job Description

This role is responsible for ensuring that the systems supported by the HRIT department (Workday, Cornerstone, and IRC developed Employee Directory) are maintained in an effective and timely manner and that issues raised by our client population across 35+ countries are resolved in a timely manner. The team managed by this role is responsible for the management of core reference data, user access controls and issue resolution.
The manager will be responsible for:
 Managing the team’s development
 Prioritizing issues, workload management, and will serve as the primary escalation point for the HR community
 Evaluating issue trends to recommend system improvements
 Providing regular training to end users and the team
 Supporting departmental projects as needed


Requirements Skills
 
 HRIT experience in a multi-cultural, multi-location organization, 
 Experience with a helpdesk ticketing system (IRC uses ServiceNow) required
 3 plus years of experience navigating and using packaged software or custom developed applications and tools required
 Strong organizational skills are required, with a focus on accuracy and attention to detail
 Excellent customer service, communication (both written and verbal), and collaboration skills required
 Self-motivated with the ability to work both independently and in a team environment 
 Excellent analytical, problem solving and troubleshooting abilities as well as strong data analysis acumen are required
 Strong proficiency in MS Office (Word, Excel, Outlook, PowerPoint, Access); Excel ability to create macros, pivot tables, vlookups, analytical capabilities and workbooks required
 Experience in preparing and delivering training a plus, both for one-to-one and group training delivery
 Demonstrated ability to work professionally and discreetly with confidential information
 Flexibility in daily schedule and ability to understand and react quickly to changing priorities
 English fluency required; French and/or Arabic would be helpful


Team Responsibilities

 Perform fixes to systems or guide users how to correct data and escalate support issues as needed for specialized resolution and quality assurance. 
 Provide timely, concise, clear, and helpful updates to users on the status of their requests
 Perform routine scheduled audits of data, reports usage, transaction volumes, incomplete processes and transactions, and other required indicators, and record the audit information comprehensively in a dashboard report accessed by senior stakeholders (sustainability dashboard)
 Create regular reports regarding team and individual accomplishments.
 Reference vendor software updates, knowledge bases, and frequently asked questions resources to aid in problem resolution.
 Develop help sheets and frequently asked questions lists for end users
 Collaborate with other team members and HRIT Director to review aspects for service improvement with processes and ensure that client needs are being met.


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