Published
Profession
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Human resources Jobs in Kenya
33
jobs
International Rescue Committee
Global HR Systems Support Manager
Nairobi, Kenya
A large manufacturing company in East Africa
Senior Human Resources Officer
Nairobi, Kenya
Habitat for Humanity
Human Resource Specialist
Nairobi, Kenya
Bank of Africa Group BMCE Africa
Benefits And Compensation Officer
Nairobi, Kenya
Danish Refugee Council
Regional Human Resources Officer
Kenya
Danish Refugee Council
Regional Human Resources & Administration Manager
Kenya
Winrock Kenya
Sr. Global Talent Acquisition Specialist
Kenya
International Rescue Committee
Associate Director, Operational & Technical Recruiting
Kenya
Andela
Data Science Recruiter (Remote)
Kenya
Andela
ALC Partner Manager, Talent Operations
Kenya
Andela
Data Specialization, Senior Manager
Kenya
Andela
Director Of Talent Partnerships
Kenya
Andela
Enterprise Talent Partner
Kenya
Andela
Cloud Specialization, Senior Manager
Kenya
Andela
ALC Partner Manager, Talent Operations
Kenya
Water Mission International
Regional Human Resource Manager
Nairobi, Kenya
Gap Recruitment Services
HR Admin & PA To CEO
Nairobi, Kenya
Oasis Healthcare Group Limited
Group Human Resources Officer
Nairobi, Kenya
RTI International
Senior Regional Human Resources Specialist
Kenya
Kenya Tourism Board
Human Resource & Administration Manager
Nairobi, Kenya
United Nations Volunteers (UNV)
Human Resources Support Specialist
Kenya
Summit Recruitment & Search
Human Resource Assistant
Nairobi, Kenya
Rose Avenue Consulting
Human Resource Manager
Nairobi, Kenya
Church World Service
Case Processing Assistant
Nairobi, Kenya
Kibabii University
Senior Human Resource Management Officer II,
Bungoma, Kenya
Summit Recruitment & Search
Human Resource Manager
Nairobi, Kenya
Aga Khan Education Services (AKES)
Human Resource Manager, Kenya
Nairobi, Kenya
World Vision
Leadership Recruiter
Kenya
Aga Khan Foundation
Human Resources Manager
Nairobi, Kenya
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Recours Four Kenya Consultants Limited
Human Resource Assistant
Nairobi, Kenya
Closing: Jan 25, 2022
6 days remainingPublished: Jan 18, 2022 (1 day ago)
Job Requirements
Education:
Bachelor's degree
Work experience:
3 years
Language skills:
English
Job Summary
Contract Type:
Full time
Job Description
This role is responsible for ensuring that the systems supported by the HRIT department (Workday, Cornerstone, and IRC developed Employee Directory) are maintained in an effective and timely manner and that issues raised by our client population across 35+ countries are resolved in a timely manner. The team managed by this role is responsible for the management of core reference data, user access controls and issue resolution.
The manager will be responsible for:
• Managing the team’s development
• Prioritizing issues, workload management, and will serve as the primary escalation point for the HR community
• Evaluating issue trends to recommend system improvements
• Providing regular training to end users and the team
• Supporting departmental projects as needed
Requirements Skills
• HRIT experience in a multi-cultural, multi-location organization,
• Experience with a helpdesk ticketing system (IRC uses ServiceNow) required
• 3 plus years of experience navigating and using packaged software or custom developed applications and tools required
• Strong organizational skills are required, with a focus on accuracy and attention to detail
• Excellent customer service, communication (both written and verbal), and collaboration skills required
• Self-motivated with the ability to work both independently and in a team environment
• Excellent analytical, problem solving and troubleshooting abilities as well as strong data analysis acumen are required
• Strong proficiency in MS Office (Word, Excel, Outlook, PowerPoint, Access); Excel ability to create macros, pivot tables, vlookups, analytical capabilities and workbooks required
• Experience in preparing and delivering training a plus, both for one-to-one and group training delivery
• Demonstrated ability to work professionally and discreetly with confidential information
• Flexibility in daily schedule and ability to understand and react quickly to changing priorities
• English fluency required; French and/or Arabic would be helpful
Responsibilities
Job Description
This role is responsible for ensuring that the systems supported by the HRIT department (Workday, Cornerstone, and IRC developed Employee Directory) are maintained in an effective and timely manner and that issues raised by our client population across 35+ countries are resolved in a timely manner. The team managed by this role is responsible for the management of core reference data, user access controls and issue resolution.
The manager will be responsible for:
• Managing the team’s development
• Prioritizing issues, workload management, and will serve as the primary escalation point for the HR community
• Evaluating issue trends to recommend system improvements
• Providing regular training to end users and the team
• Supporting departmental projects as needed
Requirements Skills
• HRIT experience in a multi-cultural, multi-location organization,
• Experience with a helpdesk ticketing system (IRC uses ServiceNow) required
• 3 plus years of experience navigating and using packaged software or custom developed applications and tools required
• Strong organizational skills are required, with a focus on accuracy and attention to detail
• Excellent customer service, communication (both written and verbal), and collaboration skills required
• Self-motivated with the ability to work both independently and in a team environment
• Excellent analytical, problem solving and troubleshooting abilities as well as strong data analysis acumen are required
• Strong proficiency in MS Office (Word, Excel, Outlook, PowerPoint, Access); Excel ability to create macros, pivot tables, vlookups, analytical capabilities and workbooks required
• Experience in preparing and delivering training a plus, both for one-to-one and group training delivery
• Demonstrated ability to work professionally and discreetly with confidential information
• Flexibility in daily schedule and ability to understand and react quickly to changing priorities
• English fluency required; French and/or Arabic would be helpful
Team Responsibilities
• Perform fixes to systems or guide users how to correct data and escalate support issues as needed for specialized resolution and quality assurance.
• Provide timely, concise, clear, and helpful updates to users on the status of their requests
• Perform routine scheduled audits of data, reports usage, transaction volumes, incomplete processes and transactions, and other required indicators, and record the audit information comprehensively in a dashboard report accessed by senior stakeholders (sustainability dashboard)
• Create regular reports regarding team and individual accomplishments.
• Reference vendor software updates, knowledge bases, and frequently asked questions resources to aid in problem resolution.
• Develop help sheets and frequently asked questions lists for end users
• Collaborate with other team members and HRIT Director to review aspects for service improvement with processes and ensure that client needs are being met.
