Published
Last 1 week
Last 30 days
Latest 24 hours
Profession
Published
Profession
Industry
Seniority
Jobs and Vacancies in Thika, Kenya
16
jobs
Ngao Credit Limited
Only on FuzuRelationship Officer - Kitengela Branch
Thika, Kenya
Avenue Healthcare
Team Leader - OPD Doctors
Thika, Kenya
Avenue Healthcare
Renal Nurse
Thika, Kenya
Avenue Healthcare
General Nurse - Special Clinics
Thika, Kenya
Avenue Healthcare
Inpatient Billing Nurse
Thika, Kenya
Avenue Healthcare
Unit Manager - Radiology
Thika, Kenya
Gap Recruitment Services
Hardware Accountant Assistant
Thika, Kenya
Gap Recruitment Services
Hardware Store Clerk - Thika
Thika, Kenya
Poa Internet
Field Sales Representative - Thika
Thika, Kenya
Get personalised job alerts directly to your inbox!
Sunculture
Credit Collections Associate - Thika
Thika, Kenya
Closing: Oct 9, 2023
15 days remainingPublished: Sep 11, 2023 (13 days ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
Sign up to view job details.
Responsible for promoting and driving the sale of Loans and other company’s services to existing and potential clients. Gaining new clients as well as maintaining existing ones, development of new loans prompts.
You will provide a phenomenal customer experience at the branch. In this role, you will interact with our clients one-on-one on a daily basis, provide customer service, and use consultative sales techniques to retain customers.
The incubent will also be tasked in helping the branch grow import financing product.
Responsibilities
Responsible for promoting and driving the sale of Loans and other company’s services to existing and potential clients. Gaining new clients as well as maintaining existing ones, development of new loans prompts.
You will provide a phenomenal customer experience at the branch. In this role, you will interact with our clients one-on-one on a daily basis, provide customer service, and use consultative sales techniques to retain customers.
The incubent will also be tasked in helping the branch grow import financing product.
Key Responsibilities
Marketing
Meeting monthly loan disbursement targets.
PAR maintained at 10% or below.
Selling of company products to potential and existing clients while meeting individual and group targets monthly.
Preparing weekly marketing and activation plans on promotion of Company’s products and services.
Help the branch grow the import financing product.
Customer churn rate maintained at below 5% of total customers onboarded for each period.
40% of new business to be generated through actively conducting telemarketing and preparing a calls analysis report on the same.
60% of business to be generated through existing customers by actively conducting telemarketing and preparing a calls analysis report on the same.
Create market awareness for the company’s product.
Establish and maintain effective working relationships with clients.
Identify sales prospects and follow up on new leads and referrals resulting from field activity.
Keep a keen eye on market trends and the competition.
Reviewing sales performance on weekly, monthly, quarterly basis
Maintaining thorough knowledge of company products and services.
Enhancement of customer service, ensuring all customer queries/complaints are conclusively resolved within required times timeline.
Identifying opportunities, new and improved products/innovative products and discussing with the Branch Management for implementation.
The Relationship Officer shall be involved in preparation of detailed weekly reports to be presented to the marketing committee.
Follow up on updates of clients’ account statements and daily cheque banking.
Other Important Functions:
Analysing the company’s products on a daily basis and reporting the performance to the management through the Assistant Branch Manager.
Maintaining high levels of personal etiquette and conduct as stipulated in the company policies.
Loan review & approval
Verification of a file and counter checking to ensure that all supporting documentation attached are sufficient to process a loan.
Accurate and timely application of loans in the System.
Debt Collection
Ensure debt collection and recovery procedures are followed to the latter in accordance with the company risk policies and procedures.
Release of logbook
Ensure logbook procedures are adhered to in accordance with the company risk policies and procedures.
Qualifications & Skills
Degree or Diploma in Sales & Marketing/ business related field
Good in using Microsoft office applications- word, excel, publisher and PowerPoint.
Experience in import financing will be an added advantage.
Must have experience using internet and social media to do marketing.
Training on NCL Marketing plan and policies & procedures
CRITICAL SUCCESS AREAS -
Thorough knowledge of the NCL business, marketing plan and products
Able to meet set sales target within the timeframe.
Ability to travel widely.
Must have good negotiation skills and ability to close sales deals.
Work requires professional written and verbal communication and interpersonal skills.
Ability to communicate and interact with people from diverse background.
Handling customer requirements related to loans.
Excellent communication and writing skills.
Applications submitted via Fuzu have 32% higher chance of getting shortlisted.