Benefits Specialist (DSMV)

• Schedule: Monday to Friday, 8:00 am – 5:00 pm EST.
  

• Modality: On-site / Presential.
  

The Benefits Specialist provides essential daily support to clients and employees via email and phone. This role coordinates benefits administration processes such as qualifying life events, eligibility questions, ID card requests, coverage confirmations, and disability forms. It also handles inquiries related to benefit billing, payroll deductions, COBRA, and retirement. Additionally, the Benefits Specialist assists with benefit-related projects, database maintenance, and Open Enrollment activities, while adhering to operational metrics and Service Level Agreements (SLAs).

Experience:

• 1–5 years of professional experience.
  

• Suggested: 2 years in Benefits Administration.
  

• 2–5 years in client-facing roles or administrative assistance.
  

• Suggested: IT experience or certifications.
  

• Prepare Open Enrollment (OE) workbooks and support execution of OE tasks.
  

• Respond to employee benefit-related questions via email, cases, or task management systems.
  

• Process life insurance, Short-Term Disability (STD), and Long-Term Disability (LTD) claims; assist with claims resolution, plan changes, and enrollment updates.
  

• Ensure accurate and timely entry of benefit enrollments and payroll deductions.
  

• Set up and maintain employee deductions and employer contributions in payroll systems.
  

• Resolve urgent payroll deduction discrepancies.
  

• Process qualifying life events (QLEs) according to plan guidelines and company policy.
  

• Perform audits of benefit deductions; calculate arrears for missed deductions.
  

• Assist employees in resolving unpaid claims or issues related to benefit plans.
  

• Communicate directly with insurance carriers to resolve plan-specific questions.
  

• Process manual benefit enrollments, updates, and terminations with carriers when needed.
  

• Support clients with benefit administration processes to ensure smooth operations.