Business Development Officer - First Assurance Kenya (CBD Branch)

Education and Experience Required

• Bachelor’s degree in insurance or in related field.
  
• Relevant professional qualification in Insurance, - ACII, AIIK,
  
• Two (2) year relevant working experience.
  
• Additional qualifications in sales and marketing would be an added advantage.
  

Branch Support

• Assist the branch in growing the general insurance portfolio by supporting sales & timely quotation issuance and pipeline management.
  
• Support product training and capacity building to enhance sales and service delivery.
  

Partnership & Relationship Management

• Build and maintain professional relationships with partners & intermediaries
  
• Support partner general insurance products to improve sales performance and ensure compliance with company policies.
  
• Conduct partner engagement activities to enhance distribution, client acquisition, and retention.
  
• Conduct regular training to intermediaries and clients within the retail segment to increase understanding and uptake of the company’s products.
  
• Manage agreements with the channel partners and ensure consistent compliance by all parties.
  

Market & Channel Intelligence

• Gather insights business trends, competitor activities, and customer preferences.
  
• Recommend strategic initiatives to improve penetration, engagement, and profitability across channels.
  

Customer Experience

• Ensure high-quality client engagement across all channels
  
• Address customer issues in coordination with relevant internal teams.
  
• Ensure top-notch customer experience is provided to all business partners across the entire retail channel.
  

Reports & Compliance

• 100% adherence to compliance with statutory and regulatory requirements through proper contracting and licensing requirements of the intermediaries and collection of premiums.
  
• Prepare and present regular reports on pipelines, conversions, initiatives, tendering activities, including success rates, challenges, and lessons learned.