Client Manager- Telco/Connectivity

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in business or a sales related field.
  
• Relevant vendor certifications would be advantageous
  

Required experience:

• 3 years experience in a business development role
  
• Seasoned experience in a sales environment and/or customer service role.
  
• Seasoned experience in the IT or professional services industry with a focus on business development and/or sales.
  
• Seasoned experience in driving alignment to a common vision and working across multiple stakeholders to achieve sales growth.
  
• Seasoned sales orientation with experience working with clients and business teams to create sales-orientated solutions and services.
  
• Seasoned experience gained in a similar client manager role.
  
• Seasoned experience working with Salesforce.com contact platform.
  

Key Responsibilities:

• Builds relationships to drive expansion and renewals across all solutions, influences stakeholders
  
• Works with and through company's network of offices and infrastructure to deliver an excellent client experience in each relevant market.
  
• Realizes revenue and margin targets and maximizes sales opportunities through connecting client needs with company offerings and solutions.
  
• Uses engagement skills to establish account strategies with key stakeholders (focus of power, focus of receptivity, focus of dissatisfaction).
  
• Minimizes churn and maximizes retention in onboarded clients
  
• Use company's sales tools (for example, Salesforce.com) and methodology to effectively manage the accounts, opportunities, pipelines and forecast.
  
• Be fully aware of and understand the International Trade Policy.
  
• Meets or exceeds quota targets through comprehensive forecast accuracy, pipeline management.
  
• Grows the profitability, revenues and client satisfaction levels for company’s regional clients’ portfolio.
  
• Drives client satisfaction throughout the entire lifecycle of the clients’ buying process, by taking ownership for the commercial agreement for each client.
  
• Generates demand by assisting clients to identify current needs (turning clients’ implied needs into explicit needs), and then effectively articulating how company can add value through services and solutions.
  
• Approaches the management of the account in a systematic way by identifying the strategy which will be used to develop and grow the account profitably.
  
• Performs vulnerability analysis of company's position in comparison to that of competitors and vendors to ensure the client’s requirement is at the heart of the proposed solution.
  
• Positively influences and enables financial control, governance and compliance in a region throughout area of specialization to prevent and reduce financial costs.
  
• Acts as first point of contact for client issues.