Complaints And Investigations Clerk

Skills, Experience and Minimum Qualifications

• Diploma in information management or records management or equivalent from a recognized institution.
  
• 1-year relevant experience in a similar position.
  
• Good organizational, writing, interpersonal and Communication skills
  
• Analytical skills for complaints handling/processing
  
• Ability to work in stressful and demanding environments
  
• Problem solving skills
  
• Computer literacy
  
• Team player
  
• Meet the requirements of Chapter Six of the Constitution of Kenya
  

Skills, Experience and Minimum Qualifications

• Diploma in information management or records management or equivalent from a recognized institution.
  
• 1-year relevant experience in a similar position.
  
• Good organizational, writing, interpersonal and Communication skills
  
• Analytical skills for complaints handling/processing
  
• Ability to work in stressful and demanding environments
  
• Problem solving skills
  
• Computer literacy
  
• Team player
  
• Meet the requirements of Chapter Six of the Constitution of Kenya
  

• Assists in screening and processing of human rights complaints reported by petitioners.
  
• Assists in the management of directorate’s complaints database under the Complaints Management System (CMS) towards protection of information and ensuring confidentiality.
  
• Officer in Charge of the directorate’s registry and manages the registry both electronically and physically.
  
• Retrieves complaints data when required within the Commission to inform KNCHR’s interventions on various issues pertaining to the protection and promotion of human rights
  
• Prepares the directorate’s registry reports on complaints received and the remedial actions taken as per the mandate of the commission
  
• Receipt, processing, and handling of all correspondence (mail, email, SMS, all social media platforms).