Customer Service: IT Expert

What We’re Looking For

• Experience: 1–3 years of IT Help Desk experience. Previous experience in a startup or dental environment is a huge plus
  
• Technical Tools: Proficiency with CRM tools like Zendesk or Salesforce
  
• Language: Fully proficient in English for communication and documentation
  
• Specialization: Ability to quickly master proprietary software and hardware configuratio
  

• Technical Support: Deliver hardware and desktop support for Windows devices and specialized dental software via calls, email, and chat
  
• Operational Leadership: Document SOPs to improve daily workflows and provide technical coaching to front-line agents
  
• Escalation Management: Serve as the SME for dental 3D scanning hardware, resolving deep-tier technical issues
  
• Service Excellence: Ensure all customer complaints are resolved efficiently while maintaining a friendly, professional tone.