Customer Service: Lab Technician

What We’re Looking For

• Experience: Minimum 5+ years in a Dental Technician role (bench experience) and 3+ years of experience in 3Shape CAD/CAM design.
  
• Language: Full proficiency in English for communication and documentation.
  
• Expertise: Deep knowledge of digital dental workflows and restorative products.
  
• Soft Skills: A tech-savvy, independent worker who excels in a customer-facing environment.
  

• Clinical Troubleshooting: Turn complex clinical and technical feedback into clear, actionable solutions for clients.
  
• Digital Workflow Support: Act as a Subject Matter Expert for specific product lines (e.g., implants, full dentures, anterior C&B).
  
• Communication: Handle customer inquiries across multiple channels (Calls, Email, Chat) with a friendly and timely approach.
  
• Problem Resolution: Evaluate and resolve technical lab problems to ensure high-quality patient outcomes.