Customer Services Manager

Job Responsibilities:

· Responding promptly and effectively to customer requests, ensuring accurate information, guidance, and status updates are provided in a timely manner.

· Managing customer inquiries initiated from various sources, such as walk-ins, phone calls, faxes, or emails, while maintaining a professional and courteous demeanor.

· Ensuring all customer complaints, concerns, or inquiries are investigated and resolved efficiently, aiming for the highest level of satisfaction.

· Maintaining a record of customer interactions, inquiries, complaints, and resolutions in accordance with organizational procedures.

· Developing, implementing, and upholding customer service standards to align with

Amentum and US Navy requirements.

· Acting as the primary point of contact for customer relations and ensuring successful communication between customers and relevant departments.

· Training, supporting, and mentoring staff in customer service skills, procedures, and best practices.

· Identifying recurring customer service issues and proposing improvements to

enhance operations and overall customer satisfaction.

· Documenting and maintaining customer service policies and procedures to ensure

consistency and compliance with operational goals.

· Perform other job-related duties as assigned that are consistent with the nature and level of the position.

Required Qualifications:

· High school diploma or equivalent.

· Minimum of 3 years of experience as a customer service supervisor, customer relationship management, or a managerial role in a customer-facing environment.

· Strong interpersonal, communication, and problem-solving skills with the ability to

effectively interact with personnel from diverse cultural and professional backgrounds.

· Excellent organizational and time management skills to handle multiple customer requests simultaneously.

· Proficiency in relevant software tools for communication, documentation, and data

tracking.

· Must be in possession of a valid passport and be able to travel internationally.

· Passport should be valid for a minimum of one (1) year or more at the time of hiring.

· Ability to obtain country-specific visas per the U.S. Department of State Foreign Clearance Guide.

· Ability to successfully pass contract medical requirements and maintain compliance for the duration of deployment.

· Must be able to obtain and maintain facility credentials/authorization.

Preferred Qualifications:

· Prior experience in an austere OCONUS (Outside the Continental United States)

environment with a multi-national workforce.

· Valid country driver’s license.

· Experience managing customer service operations in a government, military, or remote environment.

· Demonstrated ability to develop and implement customer service training programs for team members.

· Proven capacity for identifying customer service trends and implementing solutions to improve operational effectiveness and satisfaction.